Full-Time
Bilingual Customer Service Associate
German & English
Confirmed live in the last 24 hours
Contractor and supplier qualification platform
Data & Analytics
Entry
London, UK
Required Skills
Sales
Communications
Marketing
Customer Service
PowerPoint/Keynote/Slides
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Fluency in English and German
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to patiently de-escalate calls through critical thinking and soft skills
- Solid problem-solving ability
- Demonstrated personal initiative
- Excellent customer service orientation
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
Responsibilities
- Proactively service and support ISNetworld contractor/supplier clients
- Conduct training on ISN products via phone, web-based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Assist with CRM and ISNetworld testing
- Handle client account management functions, including invoicing and collections
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
ISN® specializes in streamlining the qualification process between hiring clients and contractors or suppliers globally through its ISNetworld platform. This platform enhances operational transparency and sustainability by effectively managing contractor and supplier information. Working at ISN® offers an engaging environment where employees contribute to industry-leading solutions that help promote safer and more compliant business practices across various sectors.
Company Stage
Private
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
2001
Growth & Insights
Headcount