Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

HUB

HUB

5,001-10,000 employees

Data & Analytics
Consulting
Consumer Software

Compensation Overview

$45k - $50kAnnually

Junior

Chicago, IL, USA

Hybrid position; can be located anywhere in the US.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following HUB's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Approved State Licenses needed
  • Superior Microsoft Office experience
  • Strong organizational, customer service orientation & disciplined time management skills
  • Comfort level with outbound dialing and phone conversations with clients
  • Ability to communicate effectively with others via the phone and email
  • Experience with multi-tasking in a fast-paced environment
  • Comfort level with working remotely
Responsibilities
  • Review of all bound policies for quality assurance
  • Process endorsements, certificates of insurance, and sending invoices
  • Process billing questions for new and renewal policies
  • Handle non-pay cancellation notices from Carriers to follow up for payments due
  • Post bind process and policy review
  • Identify cross sell opportunities
  • Coordinate and monitor account servicing
  • Ability to work directly with Carriers & within Carrier sites to process billing and endorsements needed for clients
  • Assist the Producers and AM team members to act on alerts in the agency management system
  • Act as concierge for all clients post bind, answering their billing and servicing questions
  • Facilitate the post bind process and all policy review to maintain well documented Agency Management files
  • Support policy cancellation process
  • Assist with customer servicing requests from clients by working with internal teams and carrier service centers
  • Deliver excellent customer service to delight our customers in every online and offline interaction
  • Have a full understanding of the processes in our agency management system to be able to assist in the post bind process, process endorsements, cancellations, billing questions, LPR’s and Certificates
  • Successfully be able to prioritize and support for all Producers and Account Managers
  • Coverage training and utilization of carrier trainings
  • Support client needs in a timely and well thought out manner to include answering and or making phone calls to clients, billing issues, audit questions, coverage inquiries, certificates of insurance or policy changes
  • Develop strong communication with Underwriters to build our relationship
Desired Qualifications
  • Insurance experience preferred
  • Familiar with Customer Account Servicing in regulated/financial services experience preferred

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Hub's expansion in New Mexico boosts its regional presence and service capabilities.
  • Acquisitions like Woods Insurance enhance Hub's employee benefits and specialty practices.
  • The growing demand for cyber insurance presents new opportunities for Hub's growth.

What critics are saying

  • Rapid acquisitions may lead to integration challenges and operational inefficiencies.
  • Competition from private equity-backed brokers like Alkeme could result in talent drain.
  • Sector-specific risks in construction and oil & gas may impact Hub's financial stability.

What makes HUB unique

  • Hub International's strategic acquisitions enhance its commercial and personal insurance offerings.
  • The company focuses on expanding into niche markets like construction and oil & gas.
  • Hub leverages regional expertise through acquisitions to strengthen its market position.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Professional Development Budget

Conference Attendance Budget

Unlimited Paid Time Off

Mental Health Support

Wellness Program

Phone/Internet Stipend

Home Office Stipend