Sr Manager Customer Insights

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• High School diploma or equivalent required
• Bachelor’s degree in relevant field of study required

Work Experiences:

• 8+ years of customer insights and analytics related work experience required, focused on experience leading a team of customer insights professionals
• Experience building an ecosystem of customer insights tools (including Monthly tracker, brand health, DIY research, VOC, etc.)

Skills:

• Ability to tell a cohesive story including recommended next steps based on data from various sources (research, analytics, measurement)
• Strong interpersonal, written, verbal communication and presentation skills, with the ability to interface effectively with individuals at various levels
• Ability to lead and manage our Customer Insights team
• Understand the business needs and proactively solve problems using an unbiased, data-driven approach
• Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
• Self-motivated and able to work independently and within a team setting
• Analytical, with strong problem-solving abilities and creative resolution skills
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines with high volume, fast-paced environment
• Advanced proficiency in Microsoft Excel, including building reports with slicers and macros, Access, and PowerPoint; VBA experience preferred
• Proficiency with cross-tabs and SPSS

Responsibilities:

• Deliver customer insights to internal clients including merchandising, marketing, omnichannel, store ops, real estate and executives.
• Develop and socialize customer insights reports and answer customer insights business questions leveraging our ecosystem
• Provide leadership and vision to responsibly grow and structure customer insights department
• Manage vendor ecosystem
• Manage $2M+ annual budget
• Shape goals/strategies of department; create organizational chart; hire team members
• Collect and assess research priorities from stakeholders on a yearly basis
• Scope and deliver insights to provide perspective and recommendations on opportunities to grow our share with existing customers, retain customers longer and attract new customers
• Manage 2-4 analysts including prioritizing work, overseeing output, presenting detailed findings to requestors and synthesized findings to senior management, developing talent
• Develop a thorough understanding of Academy’s policies, procedures and safety rules
• Duties may change; team members may be required to perform other duties as assigned

Physical Requirements & Attendance:

• Regular attendance required
• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​