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Posted on 7/5/2022
Evanston, IL, USA
Experience Level
  • 1 - 2 years' experience in a Dispute or Customer Support role in the financial services industry
  • Customer-oriented with the ability to understand issues faced by third parties and merchants, handle escalations where vital and provide tailored solutions
  • Excellent communication skills with the ability to build and maintain strong relationships
  • Proven technical, analytical and problem solving skills
  • High degree of flexibility with the ability to prioritise and multitask
  • Bachelor's degree holder or equivalent
  • Fluency in written and spoken English
  • Manage the dispute resolution process for all transactions involving our global merchant base
  • Coordinate the information workflow between merchants and Issuing banks within the timeframes set by International Card Schemes
  • Proactively support Checkout's merchants by coordinating the collection of evidence and documents relevant to particular dispute cases
  • Advice to merchants in deciding to pursue or not to pursue a dispute case
  • Educate merchants about the Dispute process
  • Completion of Dispute Questionnaires and the handling of Retrievals / Request for Copies (RFC)
  • Maintain up to date Card Schemes' dispute resolution rules and constantly adapt and enhance the in house dispute resolution process
  • #LI-SK1

1,001-5,000 employees

Global payments solution
Company mission
Checkout.com’s mission is to enable businesses and their communities to thrive in the digital economy. This mission inspires them to deliver innovative solutions that flex to needs, valuable insights that help get smart about payments' performance, and expertise their customers can count on as they navigate the complexities of an ever-shifting world.
  • Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
  • Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
  • Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
  • Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
  • Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
  • Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
  • Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Company Values
  • Aspire. Anything can be built
  • Excel. Go above and beyond
  • Unite. We’re greater together