INACTIVE
Full-Time
Implementation Consultant
Posted on 7/19/2023
SaaS data protection platform
Data & Analytics
Junior, Mid, Senior
Englewood, NJ, USA
Required Skills
Sales
Communications
Salesforce
Requirements
- Exceptional organizational and time management skills
- Excellent written and verbal communication skills
- Ability to prioritize, multi-task, and perform effectively under pressure
- Experience in dealing with large, complex, distributed systems scale business
- Ability to navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
- 2+ years experience with Salesforce as an Administrator
- 1+ year(s) experience in Technical Services or Support roles
- Certified Salesforce Administrator
Responsibilities
- Partner with customers for onboarding and training programs by driving complex, high-profile, technical implementations to meet customer's expectation
- Own the process to ensure a smooth customer transition from Pre-Sales to Post-Sales
- Establish yourself as the Subject Matter Expert, conducting internal training sessions where you share your knowledge with the team
- Drive and adhere to Key Performance Indicators such as Time to First Value for Adoption and Value metrics
- Diagnose and solve technical problems during the implementation phase in a timely manner by identifying root causes, proposing test cases, resulting in solutions
- Work cross-functionally on the design, deployment, and continuous improvement of important infrastructure services related to onboarding and training
- Partner with customers to understand their pain points, technical landscape, and goals, then translate them into solutions that maximize productivity and drive business value
Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers organizations worldwide to manage and protect the mission-critical data that drives their business.
Company Stage
Series E
Total Funding
$507.3M
Headquarters
Englewood Cliffs, New Jersey
Founded
2015
Growth & Insights
Headcount
6 month growth
↑ 128%1 year growth
↑ 128%2 year growth
↑ 128%Benefits
Medical, dental & vision coverage
Stock option grants
401(k) savings plan with an employer match of up to 4%
Unlimited PTO policy
New Jersey HQ - Free shuttle service to and from New York City, catered lunches and an in-office fitness center.
INACTIVE