Guest Services

Job Summary:

The Role:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:

• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.

• Show CARE by participating in venue recycling efforts before, during and after the show.

• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

• Other tasks as assigned by the Guest Services Manager

• Refer unresolved customer grievances to designated departments for further investigation

• Assist guest with any questions or needs within the Venue.

Qualifications:

• Customer Service and communications experience is a plus!

• Strong strategic thinking and creative problem solving skills

• Excellent verbal and interpersonal communication skills

• A strong-sense of teamwork and ability to execute programs

• Excellent verbal and written communication skills

• Position requires frequent walking and standing.