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Full-Time

Guest Services

Confirmed live in the last 24 hours

Live Nation Entertainment

Live Nation Entertainment

10,001+ employees

Global live events and ticketing platform

Consumer Goods
Entertainment

Entry

Saratoga Springs, NY, USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Customer Service and communications experience is a plus!
  • Strong strategic thinking and creative problem solving skills
  • Excellent verbal and interpersonal communication skills
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Position requires frequent walking and standing.
Responsibilities
  • Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
  • Show CARE by participating in venue recycling efforts before, during and after the show.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Other tasks as assigned by the Guest Services Manager
  • Refer unresolved customer grievances to designated departments for further investigation
  • Assist guest with any questions or needs within the Venue.
Live Nation Entertainment

Live Nation Entertainment

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As a global leader in live events and ticketing, Live Nation Entertainment stands out as an attractive workplace due to its dynamic involvement in various aspects of live entertainment including concerts production and ticket sales. This company fosters a vibrant culture by connecting brands and fans with music through its extensive platforms like Ticketmaster, showcasing a commitment to the thriving live entertainment industry. Employees are positioned in a stimulating environment where innovation in providing seamless live experiences is a priority.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

Beverly Hills, California

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic investments from firms like Foundations Investment Advisors LLC reinforce Live Nation's strong financial performance and growth potential.
  • The launch of initiatives like 'On The Road Again' can attract and retain emerging artists, fostering long-term relationships and loyalty.
  • Acquisitions and partnerships, such as with Veeps and First Fleet Concerts, expand Live Nation's market reach and service offerings, driving revenue growth.

What critics are saying

  • Legal issues, such as the wage theft lawsuit, can damage Live Nation's reputation and lead to financial penalties.
  • Criticism of cost-cutting measures for touring artists may strain relationships with performers and impact future collaborations.

What makes Live Nation Entertainment unique

  • Live Nation's strategic investments in diverse entertainment ventures, such as Veeps and First Fleet Concerts, broaden its influence across multiple facets of the live entertainment industry.
  • The company's initiative to cut merchandise and travel costs for touring artists demonstrates a commitment to supporting the artist community, setting it apart from competitors.
  • Live Nation's partnerships with brands like American ApparelĀ® enhance its brand visibility and create unique cross-promotional opportunities.