Full-Time

Guest Services

Posted on 7/13/2024

Live Nation Entertainment

Live Nation Entertainment

10,001+ employees

Organizes and promotes live entertainment events

No salary listed

Entry

Company Historically Provides H1B Sponsorship

Saratoga Springs, NY, USA

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Communications
Customer Service
Requirements
  • Customer Service and communications experience is a plus!
  • Strong strategic thinking and creative problem solving skills
  • Excellent verbal and interpersonal communication skills
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Position requires frequent walking and standing.
Responsibilities
  • Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
  • Show CARE by participating in venue recycling efforts before, during and after the show.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Other tasks as assigned by the Guest Services Manager
  • Refer unresolved customer grievances to designated departments for further investigation
  • Assist guest with any questions or needs within the Venue.
Live Nation Entertainment

Live Nation Entertainment

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Live Nation Middle East organizes and promotes a variety of live events, including concerts, comedy shows, and family entertainment, catering to a wide audience in the region. The company operates by leveraging its extensive network to bring popular artists and performers to the Middle East. Its revenue model is based on ticket sales, sponsorships, and partnerships with both local and international brands. What sets Live Nation Middle East apart from its competitors is its commitment to sustainability and environmental responsibility, ensuring that events are not only enjoyable but also mindful of their impact. The company's goal is to provide memorable entertainment experiences while promoting eco-friendly practices.

Company Size

10,001+

Company Stage

IPO

Headquarters

Beverly Hills, California

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in Veeps supports hybrid events, meeting demand for live and virtual experiences.
  • Strategic investment by Foundations Advisors shows confidence in Live Nation's growth.
  • Acquisition of The Paramount could lead to higher profit margins through venue control.

What critics are saying

  • Influencer management exposes Live Nation to potential reputational risks from controversies.
  • The Paramount acquisition may strain finances if the venue underperforms in New York.
  • Wage theft lawsuit could damage reputation and affect talent retention.

What makes Live Nation Entertainment unique

  • Live Nation's acquisition of Timeline expands its reach into influencer management.
  • Commitment to sustainability aligns with growing demand for eco-friendly events.
  • Ownership of venues like The Paramount increases control over event spaces.

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Benefits

Paid Vacation

Professional Development Budget

Hybrid Work Options

Company News

Variety
Dec 3rd, 2024
Live Nation Acquires Stake in Timeline

Live Nation has acquired a majority stake in Timeline, an influencer management firm representing over 25 creators. This partnership will leverage Live Nation's resources to expand Timeline's branding, touring, and production services. Alexis Fisher, CEO of Timeline, aims to innovate in the creator economy. Veteran manager Larry Rudolph will be a strategic partner. This move highlights Live Nation's growth into influencer management.

JamBase
Oct 3rd, 2024
Live Nation Acquires Long Island Venue The Paramount

Live Nation has acquired Long Island venue The Paramount located in Huntington, New York.

Benzinga
Jun 13th, 2024
FUZE Technology Secures $11.5M in Series A Funding to Propel Global Expansion of IoT Hardware and Software

LOS ANGELES, June 13, 2024 (GLOBE NEWSWIRE) -- FUZE Technology ("FUZE"), the pioneering IoT company behind chargeFUZE, the premier pay-per-use mobile charging solution, announces the close of the company's Series A

GlobeNewswire
Jun 13th, 2024
FUZE Technology Secures $11.5M in Series A Funding to Propel Global Expansion of IoT Hardware and Software

FUZE Technology (“FUZE”) announces the close of the company's Series A funding round, securing $11.5 million. FUZE also announces adFUZE. ...

VenuesNow
Apr 5th, 2024
Live Nation buys stake in First Fleet

COME HINTER: Sam Summers sold a majority stake in First Fleet Concerts, his promotions firm, to Live Nation. From left, Josh Hewitt, Burke VanRaalte, Summers

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