Full-Time

Guest Services

Posted on 7/13/2024

Live Nation Entertainment

Live Nation Entertainment

10,001+ employees

Organizes and promotes live entertainment events

Social Impact
Entertainment

Entry

Saratoga Springs, NY, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Customer Service and communications experience is a plus!
  • Strong strategic thinking and creative problem solving skills
  • Excellent verbal and interpersonal communication skills
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Position requires frequent walking and standing.
Responsibilities
  • Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
  • Show CARE by participating in venue recycling efforts before, during and after the show.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Other tasks as assigned by the Guest Services Manager
  • Refer unresolved customer grievances to designated departments for further investigation
  • Assist guest with any questions or needs within the Venue.
Live Nation Entertainment

Live Nation Entertainment

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Live Nation Middle East organizes and promotes a variety of live events, including concerts, comedy shows, and family entertainment in the Middle East. The company connects audiences with world-renowned artists and performers, catering to music lovers, comedy fans, and families. Its operations focus on ticket sales, sponsorships, and partnerships with both local and international brands to generate revenue. What sets Live Nation Middle East apart from its competitors is its extensive global network and commitment to sustainability, ensuring that events are not only enjoyable but also environmentally responsible. The company's goal is to provide memorable entertainment experiences while promoting environmental stewardship.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

Beverly Hills, California

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in Veeps supports hybrid events, meeting demand for live and virtual experiences.
  • Strategic investment by Foundations Advisors shows confidence in Live Nation's growth.
  • Acquisition of The Paramount could lead to higher profit margins through venue control.

What critics are saying

  • Influencer management exposes Live Nation to potential reputational risks from controversies.
  • The Paramount acquisition may strain finances if the venue underperforms in New York.
  • Wage theft lawsuit could damage reputation and affect talent retention.

What makes Live Nation Entertainment unique

  • Live Nation's acquisition of Timeline expands its reach into influencer management.
  • Commitment to sustainability aligns with growing demand for eco-friendly events.
  • Ownership of venues like The Paramount increases control over event spaces.

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Benefits

Paid Vacation

Professional Development Budget

Hybrid Work Options

INACTIVE