Full-Time

Team Lead

Posted on 4/3/2025

Guidehouse

Guidehouse

10,001+ employees

No salary listed

Senior, Expert

Company Does Not Provide H1B Sponsorship

Lewisville, TX, USA

Hybrid schedule working two days in the Lewisville, TX office and three days from home.

Category
Generalist Operations
Quality Control & Compliance
Operations & Logistics
Requirements
  • High School Diploma/GED and 8 years of relevant experience or 10 years relevant work experience in lieu of diploma/GED
  • Relevant experience coming from the following, healthcare payor, provider, revenue cycle, business operations, or professional services environment.
Responsibilities
  • Supervising and coordinating the daily operations and activities of the assigned team of patient account representatives
  • Ensuring the efficient handling of patient accounts while maintaining quality assurance standards
  • Providing support in developing, implementing, managing, and meeting or exceeding the operational goals of clients and Company
  • Working closely with team, project supervisors, operations managers, and the client to work on opportunities with new and emerging approaches to clients’ business processes
  • Following and ensuring that client and company policies and procedures are followed
  • Performing all job-related duties as assigned
  • Mentoring of fellow team members when needed
  • Supporting staff/supervisor to be successful and work as a team
  • Managing day-to-day problem solving and being a point of contact for team questions
  • Conducting quality assurance reviews, feedback, and other trainings as necessary
  • Sending official correspondence (e-mails) to team members, client, and providers
  • Ability to work with other leads to develop policies and procedures, as needed
  • Providing feedback for mid-year and year-end employee reviews to leadership
  • Organizing team building exercises
  • Creating, distributing, and monitoring team members understanding of work-related job-aides
  • Monitoring and ensuring compliance with company and client standards
  • Strong understanding of all software/systems used
  • Identifying, validating, and reporting project trends/issues
  • Updating spreadsheets, monitoring outstanding items for each client, and providing updates to leadership, client, and team
Desired Qualifications
  • Strong physician claims A/R background
  • Demonstrated proficiency in relevant revenue cycle processes with high production and quality standards
  • Strong verbal and written communication skills to effectively communicate with staff and client
  • Demonstrated proficiency interpreting relevant coding systems including, but not limited to, CPT and HCPCS and ICD-10 in a fast-paced environment
  • Demonstrated leadership qualities fostering team cohesion, accountability, and high performance
  • Demonstrated proficiency researching billing guidelines
  • Demonstrated skills providing training and mentoring to team members
  • Act as a role model for team, office, and company

Company Size

10,001+

Company Stage

Acquired

Total Funding

$5.3B

Headquarters

Washington DC, District of Columbia

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven process mining boosts efficiency and reduces costs for government clients.
  • HIMSS digital maturity models enhance healthcare organizations' digital health adoption.
  • Stuart Brown's leadership drives innovation in Guidehouse's Digital business.

What critics are saying

  • Increased competition in digital health consulting may dilute Guidehouse's market share.
  • Rapid AI adoption in healthcare could outpace Guidehouse's technological advancements.
  • Leadership changes in key segments may disrupt service delivery and client relationships.

What makes Guidehouse unique

  • Guidehouse excels in process intelligence, winning Celonis Public Sector Partner of the Year.
  • Partnership with HIMSS enhances Guidehouse's digital health transformation capabilities.
  • Guidehouse's focus on community impact strengthens its Communities, Energy & Infrastructure segment.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

3%

2 year growth

19%
CityBiz
Mar 20th, 2025
Guidehouse Named Celonis Public Sector Partner of the Year

Guidehouse named Celonis Public Sector Partner of the Year.

PR Newswire
Mar 20th, 2025
Guidehouse Named Celonis Public Sector Partner Of The Year

Innovation with process intelligenceMCLEAN, Va., March 20, 2025 /PRNewswire/ -- Guidehouse, a global advisory, technology, and managed services firm serving the commercial and public sectors, has been recognized as the Celonis Public Sector Partner of the Year for its pioneering work in process intelligence and innovation.This prestigious award underscores Guidehouse's leadership in transforming state and local government operations through advanced process mining and automation solutions. By harnessing Celonis' cutting-edge technology, Guidehouse empowers agencies to eliminate inefficiencies, streamline operations, reduce costs, and enhance service delivery to constituents."We are honored to be named Celonis Public Sector Partner of the Year, a testament to our unwavering commitment to helping governments modernize, innovate, and better serve their communities," said Stuart Brown, Guidehouse Technology and Innovation Leader. "With this recognition, Celonis reaffirms Guidehouse's role as a trusted partner in driving operational excellence and digital transformation in the public sector."Guidehouse brings over 30 years of experience in leading enterprise performance improvement and cultural transformation in the public, private, and nonprofit sectors. The firm's experts collaborate closely with government stakeholders to implement data-driven strategies that enhance policy effectiveness and operational efficiency.Together, Guidehouse's strategic partnership with Celonis enables federal, state, and local governments to modernize legacy systems, adopt digital-first strategies, and respond more effectively to evolving community needs. By using real-time data and analytics, government agencies can make informed decisions that improve resource allocation, enhance public trust, and deliver better outcomes for the people they serve."Celonis is proud to recognize Guidehouse as our Public Sector Partner of the Year. In this era of modernization and process intelligence, Guidehouse exemplifies the type of partner Celonis seeks to grow with," said Aubrey Vaughan, Vice President, Public Sector Strategy at Celonis

Hit Consultant
Feb 12th, 2025
Human-Generated Data: The Missing Link In Ai-Powered Revenue Cycles

Matt Seefeld, Chief Commercial Officer, MedEvolveMounting financial pressures for healthcare organizations mean sustainability hinges on reducing the cost to collect. Ongoing challenges associated with declining reimbursements, higher clinical and administrative costs and staffing shortages in the billing department leave providers without a lot of recourse for improving operational margin. Yet within the growing list of negative bottom-line issues, there is one area where healthcare leaders have some control to improve the outlook: increasing staff capacity by reducing the amount of touches it takes to get paid for services rendered.In an effort to streamline revenue cycle processes, many provider organizations are turning to the adoption of automation, analytics and AI to become more effective. A  2023 McKinsey analysis points to significant cost savings associated with these efforts to the tune of eliminating $200 billion to $360 billion of spending in US healthcare overall. In fact, healthcare executives named automation and AI as their highest investment priority for revenue cycle to speed payments and address staffing challenges in a 2024 Guidehouse survey.Like providers, the opportunity is not lost on health plans. Payers are rapidly adopting AI and automation to serve their bottom-line goals

Hit Consultant
Feb 12th, 2025
Human-Generated Aata: The Missing Link In Ai-Powered Revenue Cycles

Matt Seefeld, Chief Commercial Officer, MedEvolveMounting financial pressures for healthcare organizations mean sustainability hinges on reducing the cost to collect. Ongoing challenges associated with declining reimbursements, higher clinical and administrative costs and staffing shortages in the billing department leave providers without a lot of recourse for improving operational margin. Yet within the growing list of negative bottom-line issues, there is one area where healthcare leaders have some control to improve the outlook: increasing staff capacity by reducing the amount of touches it takes to get paid for services rendered.In an effort to streamline revenue cycle processes, many provider organizations are turning to the adoption of automation, analytics and AI to become more effective. A  2023 McKinsey analysis points to significant cost savings associated with these efforts to the tune of eliminating $200 billion to $360 billion of spending in US healthcare overall. In fact, healthcare executives named automation and AI as their highest investment priority for revenue cycle to speed payments and address staffing challenges in a 2024 Guidehouse survey.Like providers, the opportunity is not lost on health plans. Payers are rapidly adopting AI and automation to serve their bottom-line goals

HIMSS
Feb 11th, 2025
HIMSS and Guidehouse Announce Agreement to Advance Digital Health Transformation

As a new member of the HIMSS Digital Health Consulting Partner program, Guidehouse will employ several of HIMSS's key maturity models including:

INACTIVE