Collections Representative

Remote

Confirmed live in the last 24 hours

Locations

Chicago, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Sales

Communications

Requirements

2+ years Collections or Inside Sales experience
Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
A desire to create a top-notch customer service experience
The capability to independently problem solve
Ability to balance multiple priorities and effectively handle changing situations
Ability to deescalate complex customer interactions
The drive to exceed your goals in a fast-paced, metric driven environment
Ability to succeed in a virtual or office setting
Computer proficiency and accurate data entry skills required

Responsibilities

Effectively handle inbound and outbound calls to customers regarding overdue loan payments
Utilize problem solving skills to find customer specific solutions for delinquent accounts
Ensure superior customer service through excellent verbal and written communication
Maintain accurate, up-to-date information for customer accounts

This position is a fully remote position but candidates must be based either within 100 miles of Chicago, IL or South Jordan, UT or in IA, MO, WI, and WY.

About the role:

Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Collections Representative, you will become an expert in one particular brand over the course of our 4 week training program. After you finish training, you will reach out to customers and identify solutions to help make consistent loan payments. You will need to be resilient and comfortable working with customers through difficult situations.

Responsibilities:

Effectively handle inbound and outbound calls to customers regarding overdue loan payments
Utilize problem solving skills to find customer specific solutions for delinquent accounts
Ensure superior customer service through excellent verbal and written communication
Maintain accurate, up-to-date information for customer accounts

Requirements:

2+ years Collections or Inside Sales experience
Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
A desire to create a top-notch customer service experience
The capability to independently problem solve
Ability to balance multiple priorities and effectively handle changing situations
Ability to deescalate complex customer interactions
The drive to exceed your goals in a fast-paced, metric driven environment
Ability to succeed in a virtual or office setting
Computer proficiency and accurate data entry skills required

Benefits & Perks:

Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a ROTH option
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
Pet insurance
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Clickhere to review our California Privacy Policy for Job Applicants.

1,001-5,000 employees

Website

Joint venture

Company Overview

Enova is a mission-driven organization helping hardworking people get access to fast, trustworthy credit.

Benefits

Advance your career - We have a dedicated training team focused on giving you the tools you need to succeed within your department, within the company and in your career. The focus starts day one with a robust onboarding program and continues throughout your career at Enova.
See the benefits - Full-time employees receive medical, dental and vision benefits; matching 401(k); PTO; commuter benefits; flexible spending accounts for health care and dependent daycare; and more!
Be recognized - There’s plenty of room for both lateral and upward movement here at Enova. We’re always interested in promoting from within, and we keep a lookout for top talent who are ready to advance.
Get your perks - Full-time employees can receive tuition reimbursement, one-month paid sabbatical after four years, discounted massages, manicures and other perks.
Give back - We work throughout the year to partner with local charities and assist our neighbors in need. We also offer a charitable match program — allowing team members to double their impact when they donate money to charity.
Have fun - We like challenges here; maybe that’s why we have so many games, competitions and outings. There are a number of ways you can scratch your competitive itch and have fun!

Company Core Values

Customer first - We listen to our customers’ needs and create products that solve real problems. We deliver beyond expectations, treating our customers the way we want to be treated.
Best answer wins - We believe innovative ideas and solutions can come from anywhere. That’s why we make sure the best answer wins — no matter who it’s coming from.
Operate as an owner - The entrepreneurial spirit runs strong at Enova. We encourage team members to think big and move fast and use resources like they’re their own.
Accountable for results - We’re a data-driven company, and we use that data to add value and create results. We set our expectations high and do what we say we are going to do.
Top talent and teamwork - Enova is a place for the best and brightest, from all walks of life and parts of the world. We work in small, focused teams that encourage diversity of thought.