Full-Time
Broker Success Associate
Commercial Property and Casualty Support
Posted on 9/4/2025
Thimble
1-10 employees
K-12 STEM education kits and curriculum
No salary listed
Remote in USA
Remote
 Sales & Account Management |
|---|
- A Property & Casualty Insurance license is required
- Commercial insurance experience is required; small commercial business insurance experience is highly preferred
- Prior work with insurance brokers or agencies
- Experience in a fast-paced, high-volume support or customer service environment
- Excellent written and oral communication skills
- Highly organized with ruthless attention to detail
- Ability to adapt to changes and learn quickly
- Ability to manage multiple projects simultaneously
- A bachelor’s degree or equivalent experience is required
- Become an expert with Thimble’s products and services
- Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy
- Provide brokers with timely and solution‐oriented responses to their business needs
- Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats
- Support the onboarding process for new brokers while delivering excellent customer service
- Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal
- Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers
- Work closely with Customer Success and the Insurance team to remain aligned on compliance
- Collaborate with other teams to provide feedback on broker and user experiences
- small commercial business insurance experience is highly preferred
Thimble develops STEM education solutions for K-12 schools. It provides hands-on, reusable project-based kits (robots, weather stations, electronics), a standards-aligned online learning portal with video tutorials, and teacher professional development. The kits and curriculum are licensed to school districts and designed to work in classrooms, after-school programs, or camps, with flexibility for various settings. Unlike consumer-focused edtech, Thimble targets district-wide adoption through turnkey offerings that require minimal STEM background from educators. The company aims to close the gap between traditional curricula and modern technology skills, helping students access STEM careers and empowering teachers with ready-to-use, standards-aligned resources.
Company Size
1-10
Company Stage
Grant
Total Funding
$870K
Headquarters
Buffalo, New York
Founded
2015
Simplify's Take
What believers are saying
- Aziz Ahmad from SuperKids joined board in 2026, boosting coding education strategy.
- Edufront partnership expands STEM to Jindal Vidya Mandir in India since 2026.
- SXSW 2017 win and Google Latino Founders program validate market traction.
What critics are saying
- Boxlight's 2021 LittleBits acquisition erodes Thimble's Dallas and Atlanta contracts.
- VEX Robotics dominance locks schools into ecosystems, causing Thimble customer churn.
- NY CS4All 2025 mandate prioritizes free Code.org over Thimble's paid hardware.
What makes Thimble unique
- Thimble.io delivers turnkey STEM kits with online portal and teacher PD for non-STEM educators.
- NGSS-aligned progressive series like Weather Station and Robot kits enable flexible classroom use.
- Pivoted from consumer subscription boxes to district contracts like Dallas and Atlanta.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Wellness Program
Remote Work Options
Company News
Aziz Ahmad, Founder of SuperKids & CodersTrust, joins Thimble.io's Board of Directors.
Editor’s note: This event preview is part of today’s Startup Monday lineup. Each week TechWire providers calendar, event and news as well as analysis about what’s happening across the Triangle’s entrepreneurial sector.+++DURHAM – On November 17-19, 2023, Knox St. Studios and Foundit, a program from the Pratt School of Engineering at Duke University, will host Durham’s Techstars StartUp Weekend focused on Sustainability.Lee Gray, Associate Director of Knox St Studios, a Durham-based entrepreneurship and STEM-focused ecosystem supporter, tells told TechWire that the “immersive experience” will focus on supporting startups.“At Knox St, we do Startup Weekend a little differently,” said Gray. “Self care is as important as the work we are doing. It’s a value of ours, and we want to highlight what we believe and hold space for others to unwind amidst the intensity of the weekend.”[Video from Knox St. Studios and foundit about Techstars Startup Weekend]Gray also said the event will include a hands-on creative session and a party Saturday night that brings together community resource partners.“It’s an immersive experience where diverse teams work on their ideas, and collaborate with like-minded, innovative, driven, and passionate individuals,” said Gray.Knox St Studios has been hosting Startup Weekends in partnership with Techstars since 2015, Gray told TechWire.For startups who are hiring — meet other innovators at startup weekendGray shared that the upcoming Startup Weekend event is a great place for founders to meet other “passionate and driven” innovators.“These folks are digging into the work for 54 hours over a single weekend
Thimble.io, in partnership with Edufront, opens up a new frontier of STEM learning to Jindal Vidya Mandir school in Thane, India.
Arch Insurance, a global risk solutions company, acquired Thimble, a New York-based provider of an insurtech platform for small business customers and agents.
Arch Insurance today announced it has acquired Thimble, a leading insurtech platform for small business customers and agents. Thimble enables small bu