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ReSource Pro selected as a PropertyCasualty360 2026 Insurance Luminaries winner. Share: ReSource Pro was recognized for Excellence in Customer Experience for the white glove service delivered while transforming a client's lead management operations NEW YORK, NEW YORK, July 14, 2026 - ReSource Pro, a leading provider of strategic operations solutions for the insurance industry, has been named to PropertyCasualty360's Insurance Luminaries Class of 2026 in the category of Excellence in Customer Experience. This recognition celebrates innovation in the property and casualty insurance industry. The awards program spotlights top professionals and organizations within the sector that strive to modernize and humanize the business. The 2026 winners were selected by a panel of industry experts based on how well they stated and achieved goals with regards to the nomination category; how impactful their work has been; how dedicated the nominee has been to furthering modernization and humanization in the P&C insurance business; and how committed and dedicated the nominee has been to high ethical standards, service and excellence. ReSource Pro earned this honor through its transformational partnership with a large global broker. PropertyCasualty360 recognized that ReSource Pro's Operations Advisory team "transformed the brokerage's lead management process through a customized, data-driven solution that improved visibility, accountability, and operational efficiency across the organization," noting that the initiative demonstrated "ReSource Pro's commitment to understanding client needs, delivering tailored solutions, and driving meaningful improvements in both customer experience and business performance." "This year, the team behind PropertyCasualty360.com was thrilled to scale up our annual professional recognition program to more accurately reflect the depth and breadth of the P&C insurance industry," says Editor-in-Chief Elana Ashanti Jefferson. "People outside of insurance often fail to recognize the history, mission, technology, heart and smarts that are the underpinning of this industry. That's why I am doubly excited to spotlight more individuals and organizations through the 2026 Insurance Luminaries Awards program and inaugural event. These awards pay homage to the critical work around making insureds whole after a major loss while also empowering innovation and modernization to address ever more complex risks and consumer demands." The impact was decisive. What began as a pilot program earned the brokerage's confidence so thoroughly that they expanded the solution across their entire North American operations. This project gave producers and sales leadership more accurate pipeline visibility, enabling data-driven coaching at scale, and ensuring coordinated client outreach across the organization. The work demonstrated that true excellence in customer experience is built through partnership, precision, and a commitment to addressing root causes rather than symptoms. "Don't underestimate the ability to improve any process within your operation, no matter how trivial or low value it may seem at first glance," said Cheryl Kusick, VP of Operations Advisory at ReSource Pro. "Looking deeper into seemingly small inefficiencies can yield transformative benefits that drive significant value across your entire organization." This award reflects the standard ReSource Pro holds across every client engagement. The company's Operations Advisory team brings deep insurance expertise, a highly consultative approach, and the operational rigor to design solutions that are not only effective at launch but built to scale. By investing the time to understand each client's unique environment and treating clients as partners in the process, ReSource Pro has established itself as a trusted extension of clients' own teams, and this recognition from PropertyCasualty360 affirms that commitment at an industry level. About ReSource Pro Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 3,200+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a specialized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. The company is at the forefront of applying managed agentic services to help insurance organizations achieve measurable business outcomes at scale. ReSource Pro has maintained a 96%+ client retention rate for more than a decade and is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times - placing it among just eight companies to achieve that level of repeat growth recognition in the list's 40+ year history. Learn more at resourcepro.com. * Broker Solutions * Customer Experience Award * Insurance Luminaries * insurance operations * Lead Management * Operations Advisory * Pipeline Visibility * PropertyCasualty360 Solutions. * Business services * Process * Strategy * Technology services

ReSource Pro acquires Flow Specialty's AI tech and team. NEW YORK, UNITED STATES - ReSource Pro has acquired the AI technology and core team of Flow Specialty, installing co-founder Sivan Iram as head of a new internal unit called the AI Factory - positioning the insurance outsourcer to deliver managed agentic services across its insurance client portfolio by combining Flow Specialty's applied AI capability with ReSource Pro's existing process outsourcing infrastructure, according to a press release. AI factory targets repetitive high-volume insurance tasks. The AI Factory will serve as ReSource Pro's dedicated unit for agentic managed services and solutions across its insurance client portfolio, beginning with functions where AI can process high-volume, rules-based work at scale. Flow Specialty demonstrated its technical depth in 2024 by becoming the first AI system to pass the RPLU professional certification exam - one of the most rigorous credentials in the specialty insurance market - a benchmark that validated the team's capacity to deploy AI in high-stakes underwriting environments. "What we built at Flow, we can now expand across every function within ReSource Pro. The AI Factory's mandate is to help the company transition into a hybrid model, where AI handles the repetitive and high-volume work, and people apply their judgment, relationships, and expertise where it matters most," said Sivan Iram, who led Flow Specialty and will head ReSource Pro's AI Factory. Insurance outsourcer bets on agentic AI delivery. The deal accelerates ReSource Pro's transition from pure-play outsourced business processes toward a firm that bundles managed services with AI-driven operational execution. The three Flow Specialty co-founders bring years of applied AI work in insurance, including production deployment across wholesale brokerage - one of the industry's most complex processing environments. The hybrid delivery model is designed to reduce high-volume processing costs while preserving human oversight in client-facing judgment work. "ReSource Pro has been building toward a future where AI and human expertise work together in service of better client outcomes. Bringing their capabilities into our AI Factory is a meaningful step in that direction," said Dan Epstein, CEO of ReSource Pro. The deal reflects a pattern taking hold across insurance BPO: established outsourcers acquiring AI-native startups rather than building internally, using the founder's technical capital as the deployment asset. Insurance operations - policy issuance, claims processing, wholesale brokerage - represent one of the largest concentrations of repetitive knowledge work still run primarily by human labor. Outsourcers that move earliest to integrate agentic AI into managed services contracts are positioning to define the next cycle of insurance process delivery.

ReSource Pro completes acquisition of Flow Specialty's AI technology and team. Resource Pro has acquired the technology, intellectual property, and core team of Flow Specialty, an AI-focused wholesale insurance brokerage. As part of the deal, Flow Specialty co-founder and CEO Sivan Iram will join ReSource Pro to lead its AI Factory, a dedicated unit focused on developing managed agentic services and solutions for insurance clients. The transaction brings 10 Flow Specialty employees to ReSource Pro, including co-founders Naor Rosenberg, who will serve as technical lead for the AI Factory, and Amit Ben Natan, who will lead product development for the unit. Flow Specialty was founded to use AI to automate specialty insurance brokerage workflows. Over four years, the company built what it describes as an AI broker capable of handling quote, bind, and issue workflows end to end. In 2024, Flow's AI system passed the RPLU certification exam, becoming the first AI system to achieve the designation. "ReSource Pro has been building toward a future where AI and human expertise work together in service of better client outcomes. Sivan and his team have spent years building exactly that, not as a concept, but in production, in one of the most complex areas of insurance. Bringing their capabilities into our AI Factory is a meaningful step in that direction." - Dan Epstein, CEO of ReSource Pro. Get Coverager to your inbox. A really good email covering top news.