Full-Time

Customer Success Manager

Aktiv Learning

Updated on 5/17/2024

Top Hat

Top Hat

201-500 employees

Interactive and customizable educational courseware

Education

Mid, Senior

Toronto, ON, Canada

Required Skills
Communications
Marketing
Data Analysis
Requirements
  • Passion for education and technology
  • Previous experience in customer support or related roles
  • Exceptional written and verbal communication skills
  • Strong organizational skills
  • High level of empathy
  • Proficiency in time management
  • Natural inclination towards learning and teaching
  • Action-oriented mindset
Responsibilities
  • Ensure successful adoption of Aktiv Learning within universities, colleges, or departments
  • Manage and maintain a diverse portfolio of customer accounts
  • Cultivate strong relationships with decision-makers
  • Act as the primary liaison between professors and Aktiv Learning
  • Deliver exceptional client service
  • Help maintain the customer success database with accuracy and efficiency
  • Collaborate with cross-functional teams
  • Partner with the marketing team to refine messaging
  • Gain a deep understanding of customer outcomes through data analysis
  • Create onboarding and retention strategies

Top Hat provides dynamic courseware for educators, offering interactive response tools, customizable textbooks, and content personalization features to deliver personalized and equitable learning experiences. The platform empowers educators to engage students with personalized and relevant learning experiences.

Company Stage

Series E

Total Funding

$237.4M

Headquarters

Toronto, Canada

Founded

2009

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

-17%

2 year growth

-10%