Simplify Logo

Full-Time

Chat Support Associate

Confirmed live in the last 24 hours

Vetcove

Vetcove

51-200 employees

Centralized platform for veterinary supply procurement

Data & Analytics
Consulting
Hardware
Healthcare

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 1 year of relevant, customer facing work experience
  • 2 Year Associates Degree or 4 Year College Degree
  • Excellent written and verbal communication skills
  • Experience in chat support preferred
  • Patience and compassion when handling difficult situations
  • Ability to adapt quickly and manage many concurrent responsibilities
  • A strong desire to learn and help our customers succeed
  • A positive attitude and one-for-all team mentality and excellent collaboration skills
Responsibilities
  • Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
  • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
  • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
  • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
  • Work with vendor and industry partners to streamline communication and alerts between systems
  • Help to continuously develop and expand processes in order to streamline support workflows

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a critical need in the veterinary supply market.

Company Stage

Series A

Total Funding

$53.2M

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

33%

1 year growth

75%

2 year growth

128%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with companies like Embark enhance Vetcove's platform capabilities, making it more attractive to veterinary practices.
  • The niche focus on veterinary supplies allows Vetcove to specialize and address specific market needs effectively.
  • The growing trend of B2B marketplaces, especially in regions like Asia, presents expansion opportunities for Vetcove.

What critics are saying

  • The niche market of veterinary supplies may limit Vetcove's growth potential compared to broader healthcare sectors.
  • Reliance on distributor partnerships means that any disruption in these relationships could impact Vetcove's product offerings and revenue.

What makes Vetcove unique

  • Vetcove's centralized marketplace for veterinary supplies eliminates the need for clinics to visit multiple websites, offering a unique one-stop solution.
  • The platform's features like order history tracking, cart management, and analytics provide added value that competitors may lack.
  • Vetcove's commission-based model aligns its interests with those of its clients, ensuring mutual benefit from successful transactions.