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Consumer Experience Specialist
Posted on 4/7/2022
Los Angeles, CA, USA
Experience Level
  • Passion for sneakers, technology and helping others succeed
  • A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
  • Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
  • Must be a team player who is able to make independent decisions based on established guidelines
  • Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
  • Highly organized with demonstrated attention to detail
  • Must have reliable wifi
  • Must be able to work PST hours
  • Ability to recognize current trends within the industry and suggest ways to improve the overall customer experience
  • Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
  • Resolve customer support issues with the utmost patience and by adhering to company policies
  • Provide real-time customer support with a positive attitude through email and chat
  • Troubleshoot technical issues related to our mobile apps and website
  • Be flexible to carry out other assignments as they come up
Sneaker & fashion marketplace