Maintenance Manager

Job Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Position Overview

• Lead the Maintenance function providing both, a reactive and proactive multi-skilled service on all operational equipment and hotel’s infrastructure
• Responsible for planned scheduling creation and overseeing the adherence and timely completion of work carried out
• Increase the site operational effectiveness, improve on project delivery, reduce equipment failure room downtime
• Manage and implement improvements plans, driving Key Performance Indicators (KPI’s) ensuring that Health, Safety and Environmental requirements are adhered to
• Manage the teams on technical best practice and establish standard policies and procedures whilst leading the department and mentoring direct reports
• Implement and manage continuous improvement of maintenance services by highlighting recommending changes where necessary
• Ensure maintenance is completed in cluster hotels with effective use of resources
• Identification of potential lifecycles deficiencies, produce capital budgets to match lifecycle expectancies

Main Responsibilities:

• Responsible for the implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance in particular, the sustainable maintenance and the reduction of energy consumption strategy
• Contribute to new business initiatives and projects and review and communicate the impact on maintenance activities
• Complete monthly performance evaluations relating to the effectiveness operation
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Produce monthly reports for hotel General Manager and regional Technical Manager
• Complete monthly team meetings
• Carry out duty management shifts
• Maintaining professional and technical partnership with suppliers contractors, team and other stakeholders
• Manager customer relation with guests, staff and suppliers to enable early identification and timely resolution of issues
• Using reporting and recording to identify options and opportunities for improvement in service quality across the hotel and support UK and Northern Europe region

Compliance

• Ensure compliance with health, safety and environmental policies and procedures to ensure safety and wellbeing of staff and guests
• Keep up to date with changes in legislation
• Inspect works to ensure compliance with required standards and performance targets and take corrective action under direction of line management as appropriate
• Conduct risk assessment of processes and tasks in the hotel
• Ensure risk and method statements are reviewed annually
• Identification and rectification of potentially Health & Safety hazards
• Statutory certificates are kept current
• Manage relationships with government representatives
• Manage relationships and procedure timely reports for AccorInvest and Accor Health & Safety teams
• Chair Health & Safety committee meetings and produce minutes
• Identification and implementation of Environmental initiatives 
• Manage utility costs and identification and implementation of energy saving initiatives
• Complete monthly energy records and reports

Project management

• Planning, managing and coordinating projects and maintenance works including budgets
• Project Management skills with the capability to engage effectively with professional technical and other service delivery partners
• Delivery small scale project (P%L) including lifecycle works ensuring performance quality levels are met throughout, risks to delivery are treated in a timely manner
• Produce information, analysis and reports to ensure line management is informed of project/work progress, problems and agreed resolutions
• Competent negotiator able to maximise delivery and achieve best value from the supply chain

Recruitment & Personnel

• Recruit, supervise and train maintenance team
• Manage, coach and mentor high performing and autonomous maintenance team
• Provide technical expertise and support to the teams
• Complete departmental performance reviews
• Allocate the appropriate Human Resources
• Set department objectives/KPIs and review  and assess ongoing performance of direct reports
• Report on achievement of targets and identify any actions requires

Ensure the delivery of the People Strategy within area of accountability

Qualifications