Full-Time
Customer Support Analyst
Confirmed live in the last 24 hours
Personalized K-12 educational platform with analytics
Data & Analytics
Education
Entry, Junior
Harrisonburg, VA, USA
Required Skills
Communications
Requirements
- BA/BS degree
- 0-2 years of customer support experience
- Strong written and verbal communication skills
- Excellent analytical, diagnostic and troubleshooting skills
- Ability to prioritize tasks and work efficiently
- Energetic and positive person who works well both independently and in a collaborative group setting
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
Responsibilities
- Develop and maintain a high level of product expertise
- Analyze, diagnose and troubleshoot technical support requests from learners via phone, email and chat
- Provide timely resolution to customers' product usage inquiries by consulting with Product, Engineering and IT teams to find solutions and workarounds
- Communicate solutions to customers as necessary
- Document customer interactions using internal CRM tools by recording up-to-date customer information and tracking major trending issues affecting all users
- Maintain a high level of professionalism with each customer while completing related requests successfully and promptly
- Other duties as assigned
IXL Learning offers a personalized K-12 curriculum in math, language arts, science, social studies, and Spanish, utilizing real-time analytics and individualized guidance to tailor learning experiences for students. The platform incorporates technology to provide real-time diagnostic tools, ultimately enhancing learning outcomes.
Company Stage
N/A
Total Funding
$510M
Headquarters
San Mateo, California
Founded
1998
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 21%Benefits
100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days