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Full-Time

Director of Quality Assurance

Global, Game Services

Confirmed live in the last 24 hours

PTW

PTW

1,001-5,000 employees

Gaming and technology service provider

Entertainment
AI & Machine Learning
Gaming

Senior, Expert

Charleston, SC, USA

Category
QA & Testing
Automation Testing
Quality Assurance
Required Skills
Quality Assurance (QA)
Requirements
  • 10-15 years of experience in Quality Assurance with AI-QA Automation in the games industry across multiple platforms (PC/Console/Mobile); game services experience is a plus.
  • Significant leadership experience, managing and growing a QA/LQA team across multiple functions, projects, and locations.
  • Ability to balance hands-on work in a fast-growth environment while driving big-picture strategy and planning to support a scaling business.
  • Strong partnership-building skills and the ability to drive high levels of collaboration across the organization, including with Executives, Sales, and Support Functions, as well as global and local stakeholders.
  • Demonstrated experience working with clients and/or external testing services, managing the end-to-end process of RFP reviews, contract negotiations, and building the structure to support varied and scaling needs.
  • Strong adaptability while promoting an inclusive and collaborative environment for the team.
  • Proven people leader capable of driving change and inspiring a global team.
  • Data-oriented with experience using test automation systems (either off-the-shelf or custom) and involvement in defining usage and driving adoption.
Responsibilities
  • Analyze and determine resource requirements to support current QA/LQA needs.
  • Forecast and communicate future QA/LQA needs.
  • Implement and manage QA/LQA operations to support organizational objectives.
  • Manage daily client deliverables and achievable revenue.
  • Evaluate milestones and ensure timely and scheduled testing for each title.
  • Nurture and develop the skills and utilization of our QA/LQA team.
  • Prepare and review proposals based on RFPs and RFIs from new clients.
  • Ensure processes and documentation comply with business and third-party audit requirements.
  • Develop, set, evaluate, and evolve standards for success across the test organizations.
  • Assess client requirements for new business.
  • Chart and assess requirements for existing clients.
  • Ensure high levels of client satisfaction by delivering on requirements.
  • Develop professional relationships with targeted clients.
  • International and local travel may be required throughout the year.
  • Understand client business and project SLAs.
  • Ensure receipt of client business information, product knowledge, scripts, etc.
  • Ensure monthly billing details of each project are sent to the Accounts Department.
  • Serve as the single point of contact for clients.
  • Manage daily client deliverables and achievable revenue.
  • Be aware of revenue projections and targets.
  • Meet revenue and margin targets for departments.
  • Collaborate with sales on new business proposals.
  • Manage the profitability of each account.
  • Ensure adequate staffing, training, and technical support for all projects.
  • Develop QA/LQA management teams to enable excellence.
  • Foster an environment of creativity and innovation within the testing team.
  • Facilitate the development of technical and non-technical skills within the team.
  • Ensure 100% compliance with all audit and informational security requirements, including ISO audits and client-specified compliance requirements.
  • Oversee the maintenance, implementation, and auditing of all processes.

PTW provides a variety of services for the gaming and technology sectors, including co-development, live operations, localization, and quality assurance. Their localization service adapts game content for different languages and cultures, while their testing services ensure games are engaging and free of bugs. PTW also offers audio production through its subsidiary, SIDE, which specializes in voice casting and direction. The company aims to deliver tailored, high-quality solutions that help clients achieve their goals efficiently.

Company Stage

N/A

Total Funding

N/A

Headquarters

Larkspur, California

Founded

1994

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Vibe Avenue expands PTW's talent pool and service offerings, potentially leading to new business opportunities and market expansion.
  • PTW's RESOLVE platform can significantly improve customer satisfaction and operational efficiency, making it an attractive feature for game developers.
  • PTW's global presence and diverse service portfolio offer employees opportunities for career growth and cross-functional experience.

What critics are saying

  • The highly competitive nature of the gaming services industry requires PTW to continuously innovate to maintain its market position.
  • Integration challenges with newly acquired companies like Vibe Avenue could disrupt operations and delay service enhancements.

What makes PTW unique

  • PTW's comprehensive localization services, backed by native linguistic experts, ensure culturally resonant game content, setting them apart from competitors who may not offer such tailored solutions.
  • The acquisition of Vibe Avenue enhances PTW's already robust audio production capabilities, making them a one-stop-shop for high-quality sound design and music composition.
  • PTW's innovative neural machine translation service, RESOLVE, addresses player support challenges with scalable, cost-efficient solutions, distinguishing them from traditional support models.