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Manager – Accounts Receivable
Updated on 1/26/2023
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Communications
Zendesk
Requirements
  • 4+ years of B2B collections and/or customer support/success experience (in public software or SaaS company preferred)
  • Understanding of collection strategies and payment operations
  • Experience with managing and developing a team, including remote members
  • Experience implementing and maturing systems and processes
  • Demonstrated collaboration with cross-functional teams to meet deadlines and common goals
  • Excellent verbal and written communication skills with all levels of internal and external customers
  • Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
  • Experience in ZenDesk is preferred
Responsibilities
  • Manage the small team in day to day operations of our accounts receivable and collection processes. Handle escalations, and work in the capacity of player/coach when warranted
  • Enhance and implement effective strategies for collections, including dunning and automated workflows and manual reach out efforts
  • Partner with Bangalore AR/Collections team to discuss best practices, possible efficiencies and strategies that can work domestically and internationally
  • Provide world-class customer service to internal and external customers (i.e., Sales, FP&A, Customer-Success, Revenue Accounting, Billing Team)
  • Contribute to the development and documentation of training materials to quickly onboard the AR team members
  • Collaborate with Customer Support to create and suggest articles and videos that can support customers in their payment journey and usage of Vimeo's payment tools
Vimeo

1,001-5,000 employees

Video sharing platform
Company Overview
Vimeo was created as a place for creative pros to beautifully and easily show off their work. Today, Vimeo is much more than a viewing destination. It's a start-to-finish video platform giving creative professionals, businesses and organizations everything they need to make and market amazing, impactful videos.
Benefits
  • Unlimited paid time off
  • Company-matched 401k
  • Medical and dental
  • Daily breakfast, plus snacks and drinks aplenty
  • Company outings and events
  • Tuition reimbursement
  • Company equity
  • Company-matched charitable donations
  • Parental leave and adoption assistance
Company Core Values
  • Community above all - We’re fueled by an undying love for art, creativity, and above all else, our community of creators and viewers. And our community = planet earth. Literally. Our members are as diverse as they come, hailing from over 200 countries around the world
  • High quality, but scrappy - We work as a team to build compelling best-in-class products,and innovate ahead of the industry, without ever sacrificing quality. We also understand that having diverse employees building those products will make them more valuable to the diverse communities they serve
  • Positive vibes - We’re a nice, inclusive, and curious bunch sending good energy into the world. We are made with 💓 in NYC, and put our community guidelines in place to help keep Vimeo a magical place, that doesn’t condone harassment of any kind
  • Dare to be different - And lastly, we take our work seriously, not ourselves, and aren’t afraid to keep Vimeo weird. We celebrate all the things that make humans humans