Managed Services Engineer, Mandarin Fluency Required

About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link has been awarded:

• SD-WAN Product of the Year
• ITSM Visionary Spotlight
• UCaaS Product of the Year
• NaaS Product of the Year
• Supplier of the Year
• AT&T Strategic Growth Partner

Command|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

Learn more about us here!

About Your New Role

We are seeking a Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Important: Mandarin fluency is required.

Key Responsibilities

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support.
• Mentor and train fellow engineers on complex technical issues and solutions.

What You’ll Need for Success

• Bachelor’s degree or equivalent experience.
• 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
• CCNA/CCNP certifications are highly desirable.
• Strong command-line networking skills (Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (Fortinet preferred).
• Deep understanding of BGP, OSPF, VRRP.
• Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
• Familiarity with SOC 2 compliance and processes.

Why You’ll Love Life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

[{'location': 'Remote (United States)', 'currency': 'USD', 'frequency': 'YEAR', 'rangeStart': 45000.0, 'rangeEnd': 85000.0, 'isRemote': True}]