Legal Intake Specialist

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. 

Purpose: The Legal Intake Specialist serves as the first and primary contact for potential clients. Working closely with team leads and management, the Legal Intake Specialist begins the process by performing an evaluation of the potential client's claim and signing up the individual if their claim has merit. This position requires great attention to detail with the ability to multitask in a fast-paced intake call center environment. Compassion and follow-through are a must for this role.

The Legal Intake Specialist will work five days per week, Monday through Friday, in person in our Lake Mary office. The hours for the evening shift are 12:30 p.m. to 9:00 p.m. ET. We also offer a morning day shift of 7:00 a.m. to 3:30 p.m. ET and a day shift of 9:00 a.m. to 5:30 p.m. ET. The compensation range for this full-time position is $19 per hour to $20 per hour depending on experience, plus a discretionary bonus and benefits.  

Essential Functions:

• Serve as the primary point of contact and evaluate potential cases based on established criteria and sign those cases over the phone.
• Promptly and professionally answer a high volume of inbound calls in a contact center environment.
• Respond to potential clients via phone, email, chat, and text.
• Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
• Perform client relation responsibilities to ensure customer satisfaction.

Knowledge, Skills, Abilities:

• Strong sales skills.
• Strong verbal, interpersonal, and written communication skills.
• Ability to multitask with interruptions in a fast-paced environment.
• Good organizational, time management, and problem-solving skills.
• Ability to exercise flexibility, initiative, good judgment, and discretion.

Education/Experience:

• 1-3 years related experience in a contact/call center, customer, or client services. Law firm contact/call center experience is a plus.
• Bachelor's degree preferred.

Language:

• Spanish (Preferred)
• English (Required)