Engineering Management (1)

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You’ll Do

The Engineering Manager reports to the Director of Engineering and leads distributed, full-stack software engineering teams responsible for scaling the platforms that power billions of dollars in annual transaction volume.

In this role, you will serve as a hands-on technical leader accountable for delivery quality, system health, and team effectiveness within your domain. You will drive technical strategy, optimize software development lifecycle (SDLC) processes, and translate business objectives into actionable engineering roadmaps.

This is not a purely administrative role. You will guide architectural decisions, remove delivery roadblocks, and foster a high-trust, high-performance culture across time zones.

Your Impact

Build and Scale High-Performing Teams - Hire, mentor, and develop distributed engineering teams (full-time and contractor) that operate cohesively regardless of geography. Foster autonomy, accountability, and psychological safety while raising the bar for technical rigor and performance.
Own Delivery and Execution - Drive consistent, high-quality product delivery by optimizing SDLC processes, improving predictability, and ensuring sprint commitments and release milestones are met. Balance Agile delivery principles with contractual commitments, shifting client priorities, and operational constraints. Deliver resilient, scalable software that performs under load while maintaining accountability to business outcomes.
Provide Technical Stewardship - Guide architectural decisions across front-end and back-end systems. Champion best practices in distributed systems, cloud infrastructure, accessibility, security, and performance. Ensure these are treated as core engineering disciplines — not compliance afterthoughts. Know when to evolve systems incrementally and when refactoring is required.
Ensure Operational Excellence - Treat reliability as a core product feature. Own production health, incident response practices, observability improvements, and environment stability. Proactively identify risks and implement scalable solutions to reduce defects and operational overhead.
Drive Continuous Improvement - Identify friction points across tooling, CI/CD pipelines, communication workflows, and cross-functional dependencies. Implement process improvements that enable performance rather than create bureaucracy.
Partner Cross-Functionally - Collaborate with Product, Design, and stakeholders to translate business goals into engineering requirements. Confidently represent engineering perspectives in cross-functional and client-facing conversations when needed.

What You Bring To The Table

Proven Engineering Leadership

5+ years leading software engineering teams, including experience managing distributed teams
8+ years of experience in software development, preferably within SaaS environments
Experience leading full-stack teams (UI and backend)
Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience

Technical Depth

Strong understanding of distributed systems, microservices architectures, and cloud platforms (AWS preferred; Azure or GCP acceptable)
Familiarity with modern development stacks such as Rust, Elixir, Java, Spring Boot, React, Next.js, Redis, and AWS ecosystems
Deep knowledge of SDLC best practices, DevOps principles, and secure software development

Operational and Strategic Mindset

Experience using metrics, KPIs, and data-driven decision-making to improve engineering performance
Systems thinker with a focus on scalability, resilience, and long-term architectural health
Ability to identify bottlenecks, mitigate risks, and improve process efficiency

Leadership and Communication Excellence

Experience coaching and developing engineering talent, including senior engineers and emerging leaders
Ability to build cohesion across time zones through strong documentation, clear ownership models, and async-first communication
Confidence translating technical constraints into business language for non-technical stakeholders
Experience contributing to or supporting multi-client-facing products

Results-Oriented Approach

Demonstrated ability to balance delivery speed with engineering quality
Accountability for production stability and customer impact

Bonus Points

Direct experience in the travel, booking, loyalty, or financial services industries
Hands-on experience with AWS services such as CodeBuild, CloudWatch, ECS, SQS, RDS, and DynamoDB
Experience building and maintaining commercial-grade APIs
Experience leading leaders or managing multiple teams

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours. While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

Pay Range for this Position:

$145,000—$182,000 USD

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What We Bring To The Table

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.

We Value A Diverse Workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.

Engineering Manager

iSeatz

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