Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Provides personal computing support to business staff, responding to trouble tickets. Install or setup computers and software, perform problem resolution and maintain defined IT standards. Has a frequent interaction with customers using a high degree of patience and problem management techniques to solve problems. Follow through on resolution with users. Consults solution base to optimize problem resolution. Tracks calls and enters solution data into solution base.

What You’ll Do:

• Installs and sets up computers for business staff.
• Researches, resolves, and responds to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards. All activity is documented in the tracking system.
• Escalates problems to appropriate individual based on established guidelines and procedures.
• Tests and ensures applications are correctly installed and configured on the computer.
• Use and contribute to the knowledge base to resolve issues using KCS methodology.
• Participates in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process.
• Required to perform duties outside of normal work hours based on business needs.

What You’ll Bring:

• BS/AS degree, equivalent work related experience or technical certifications
• Must have 1-2 years of related experience
• Fundamental knowledge of desktop systems.
• Demonstrated experience in providing excellent customer service.
• Good communication, problem solving skills and telephone etiquette.
• Ability to use Desktop standards and follow guidelines.
• Proficiency in Windows Operating Systems and Microsoft Office applications.
• Microsoft Workstation Certifications preferred
• KCS Foundations preferred

Salary Range:

$22.00-38.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.