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Technical Writer
Posted on 8/19/2022
INACTIVE
Locations
London, UK • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Salesforce
Writing
Requirements
  • 2/3 years experience in technical writing
  • Communicating complex concepts to both technical and non-technical audiences
  • Writing and publishing SDK or API documentation for a technical audience
  • Interpreting example code so that it can be explained to users
  • Working closely with engineering, product, and merchant facing teams to ensure quality and accuracy of content
  • Working with Documentation and CRM Software
  • Working with Salesforce, Guru, Jira
  • Preferably having worked within the Ecommerce industry, including Payments
  • BA/BS in Computer Science or English or equivalent work experience
Responsibilities
  • Establish an in-depth understanding of Clearpay Integrations, possessing an understanding of our product suite, our integration patterns, and application in the market
  • Create easy-to-understand product documentation to improve the ease-of-integration for merchants wishing to offer Clearpay
  • Work with internal teams to understand product documentation requirements to create internal training materials
  • Analyze current content, processes, and tools and make improvements as necessary, working through jira ticket requests for updates and additions
  • Maintain the Global Merchant Services Knowledge Base
Square

1,001-5,000 employees

Digital payment processor
Company mission
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.