Night Manager

Job Description

We have a fabulous opportunity to join Sanderson in our Front Office team as a Night Manager.

You will oversee the running of the front desk overnight ensuring a smooth transition between the day and night team. You will ensure guests have an exceptional stay, whilst being the go to person for the team in absence of senior management.

You will:

• Ensure seamless coordination between Front Office and other departments.
• Monitor Night operations, proactively resolve issues, and follow up with relevant Heads of Departments to maintain service excellence.
• Perform Front Desk duties when needed and provide visible leadership in guest-facing areas during high-demand periods.
• Act as the main point of contact for guest issues and complaints; resolve them promptly, professionally, and discreetly to maintain guest satisfaction.
• Ensure accurate documentation and follow-up on guest concerns, glitches, and feedback in coordination with senior management.
• Serve as the hotel’s first responder to emergencies (e.g. fire alarms, medical situations, and technical faults), coordinating appropriate actions with relevant departments.
• Ensure thorough incident reporting and escalation to the Security Manager and senior leadership when required.
• Support all front-line staff during the shift, especially in the absence of a manager or supervisor.

Qualifications

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks. 

To be successful in this role we ask that you have:

• Previous management experience within a Front Desk/Office environment.
• Ability to work overnight.
• Previous experience in a 4/5 star hotel or high profile events.
• High level of Microsoft office proficiency.
• Ability and skills to lead and direct teams.
• Excellent interpersonal and communication skills.
• Ability to multi-task, effectively prioritise and execute tasks in a high pressure environment.
• Keen eye for detail.