What you will be responsible for

• Ensure team carries out basic and complex trade processing and valuation functions in accordance with established procedures.
• Ensuring the accuracy and timeliness of the team’s deliverables
• Plan and manage the daily operations of the team
• Be accountable for all aspects of resources planning including succession planning, staff development and staff retention initiatives; promote cross training, resource sharing and job rotation across teams/departments; participate in the recruitment process
• Plan and manage resources to ensure that all deliverables are completed in an accurate and timely manner;
• Ensure that process procedures applicable to the team are understood and applied by all team members;
• Constantly review and refine the operational process; drive the implementation of operational efficiencies and re-engineering initiatives.
• Take ownership of resolution of queries with internal teams, clients, vendors, counterparties etc. to ensure top notch service
• Answer and own complex issues and queries and escalate as needed acting with a sense of urgency to meet required deliverables.
• Quality control - Be able to audit the accounting / verification data input and establish control over the overall process accuracy within the KPIs agreed.
• Manage new business transitions or business migration activities and ensure proper  implementation within the team;
• Build relationship with internal & external clients; foster this culture within the team
• Coach and offer help to less experienced staff
• Work closely with inter-departmental contacts to ensure that the required deliverables are delivered with high quality
• Identify risk issues, breaches and act in accordance with the ’risk’ escalation chain and operating procedures
• Resolution of queries with internal teams, clients, vendors, counterparties etc.
• Be accountable for assigned tasks and deadline for self and for the team
• Be accountable for staff on-boarding, leave planning and turnover of the team
• Foster an environment of learning and team work.
• Ability to prepare efficient work allocation for all team members
• Actively participate in the corporate, systems, internal and statutory audit to resolve the audit queries
• Own issues and drive solutions. Understand the client requirements and be able to direct the team to create KPIs / reports
• Documentation – Be able to review and correct the process documentation such as process flows, Standard Operating procedures (SOPs) and coach the team
• Understand the end to end process and be able to seek support to clear out inter process upstream / downstream dependencies. Suggest process improvements and be able to seek support to drive projects to create  efficiencies / enhance controls

Education & Preferred Qualifications

• Bachelor degree or above
• 2+ Experience in financial services and/or a back-office operations environment.
• Strong Excel skills would be an added advantage
• Strong knowledge of financial concepts (Derivatives and Regulation)

Additional requirements

• Demonstrated ability to meet deadlines and possess strong problem solving and resolution skills.

• Drive process improvement initiatives and changes based on business strategy requirements and educate team on exception processing
• Accumulate, retain and use knowledge of OTC derivatives associated with process.
• Advanced working knowledge of accounting fundamentals with respect to the workability of various financial instruments, especially derivatives
• Expert knowledge of Internal Systems, MS office (excel, word) and good working knowledge of MS PowerPoint.  Knowledge of database management systems MS access / Visual basic/ Macros would be an added advantage
• Data & Analysis -  Possesses strong attention to detail. Demonstrate good analytical skills in resolving the team issues and facilitates decision making
• Ability to manage time and work well in a fast paced, high volume atmosphere; prioritize effectively
• Support the team management managing BAUs and projects.
• Lead and support the Learning and Development initiatives for the team and demonstrate complete ownership.
• Highly organized
• Excellent attention to detail
• Ability to meet deadlines and possess strong problem solving and resolution skills.
• Detailed oriented individual capable of performing in a high pace environment
• Ability to work independently as well as a team player
• Strong written and verbal communication skills
• Strong problem resolution skills