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Full-Time

Research and Design Operations

Storefront

Posted on 8/6/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Goods
Consumer Software

Entry, Junior

Boston, MA, USA

Candidates must comply with a hybrid work schedule.

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Communications
Figma
Requirements
  • Experience or training in operations, administration, traffic/project management, or similar roles, ideally in a digital product environment
  • Baseline knowledge of design and research tools such as Figma and UserTesting.com
  • Strong organizational and communication skills
  • Experience training employees on tools or processes
  • A plus if you have experience or baseline knowledge of accessibility standards and WCAG
Responsibilities
  • Manage vendor relationships for design and research tools, acting as the key point-of-contact with account reps
  • Track the utilization of license usage and coordinating with stakeholders to forecast platform needs during regular intervals and ahead of contract renewals
  • Manage license seat requests and allocation
  • Draft vendor contracts renewals and associated research, vet tools through legal, security and procurement process
  • Develop a baseline competency in the tools being managed, in order to assist others
  • Leverage existing vendor partnerships like Alida to curate, manage, and schedule a high-quality sample pool of user research participants for multiple user research studies
  • Onboard new SF XD employees, working with managers to provide templates and support
  • Partner with TPM on A11Y Program to integrate best practices with our vendors and help run monthly recurring a11y test in Fable and helping to vet new components/experiences for a11y compliance
  • Partner with TPMs to maintain a label-generated dashboard in Jira for all XD work
  • Schedule and coordinate SF XD Events, including monthly team meetings, Pod outings, and special one-off events
  • Lead internal trainings, onboarding, and help channels on XD tools

Wayfair specializes in e-commerce for home goods, providing a wide selection of products such as furniture, lighting, cookware, and appliances through its website, wayfair.com. The company operates a marketplace platform that connects consumers with over 5,000 brands, allowing it to offer a vast range of items without managing extensive inventory. Wayfair generates revenue by selling these products and charging advertising fees to suppliers who want to promote their items on the site. Its product offerings include everything from smart kitchen appliances to indoor playsets, catering to various customer needs and budgets. Wayfair stands out from competitors by being a one-stop shop for home-related products, enhancing the shopping experience with appliance packages and curated collections. The company's goal is to simplify home improvement projects for customers by providing a comprehensive selection of home goods.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

2%

2 year growth

-8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's extensive product range and strategic sales events, like Black Friday in July, provide employees with opportunities to drive significant revenue growth.
  • The company's expansion into brick-and-mortar stores offers new career opportunities and the potential for increased market penetration.
  • Wayfair's focus on sustainability and corporate responsibility initiatives can attract talent interested in making a positive social and environmental impact.

What critics are saying

  • The highly competitive e-commerce market requires Wayfair to continuously innovate to maintain its market position.
  • The company's reliance on a marketplace model means it must effectively manage relationships with over 5,000 brands to ensure product quality and availability.

What makes Wayfair unique

  • Wayfair's marketplace model allows it to offer a vast selection of home goods without the need for extensive inventory management, unlike traditional retailers.
  • The company's focus on curated collections and appliance packages simplifies the shopping experience, setting it apart from competitors who offer less personalized options.
  • Wayfair's commitment to sustainability, including ambitious zero waste goals, enhances its brand appeal in an increasingly eco-conscious market.
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