At Pleased, our mission is to please our clients and their customers. To achieve that, we offer an all-inclusive, easy-to-use, and affordable support software.

We’re looking for people who are passionate about our product and serving our clients. We retain our team members with a dynamic and flexible work life which empowers them to create value, and rewards them generously based upon their contribution.

In this role, you’ll be responsible for developing the responsive frontend of the SaaS application with Vue.js and other cutting edge technologies. You’ll be working on complex systems that are used to serve hundred and thousands customers a day. We wrote our system from scratch about 1 year ago, so you’ll be working with the latest technology and won’t have to worry about decades old legacy code.

Who We Are

Pleased.com is a new and exciting SaaS customer support solution for small and large businesses. We improve the application on a daily basis and are continuously adding new features. With us, you’ll always have something new and exciting to work on and never be bored!

We’re a small and fast moving agile team. We need talented individuals to drive increased growth and contribute to the innovation, creativity and hard work that currently serves our clients further.

Our Tech Stack

Vue + Vuex + Vue Router + Vuetify + Typescript Webpack SCSSFirebase

Responsibilities

Develop customer service SaaS: application for customer service agents and SDK for the clients

Develop responsive frontend in VueJS

Focus on performance and user experience

Work with Product Owners and other development team members to determine new features and user stories needed in the applications and projects

Participate in code reviews with peers to ensure that each increment adheres to original vision as described in the user story and all standard resource libraries and architecture patterns as appropriate

Respond to support calls for applications in production for quick diagnosis and repair to keep things running smoothly for clients

Participate in team ceremonies including planning, grooming, product demonstrations, and team retrospectives

Mentoring less experienced team members

Requirements

Familiarity with at least one: Vue, React, Angular

Familiarity with state management like Vuex, Redux, Ngrx

Familiarity with Git, ES6, Webpack, and Sass

Experienced with real time application

Firebase is a bonus

An ability to work independently

Excellent communication skills

Interview Process

Online HackerRank Test (Max time of 90 Minutes)

Remote video screening with our Talent Acquisition Team

Remote video interview with 3 x Team Members (45 mins each, not separate days)

24-72 hour feedback loops throughout process

Post Interview Process

Feedback call on successful interview

Offer released followed by contract

ID Check Via Zinc & 2 references from previous employers

Working at Pleased

The top-down mentality at Pleased is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they’re in your way.

Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.

Pleased is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members

Benefits

Quarterly bonuses

We have core hours of 10am-3pm in a local timezone, but flexible hours outside of this

Top-of-the-line equipment

Referral bonuses

28 days paid annual leave

Annual company retreat

Highly talented, dependable co-workers in a global, multicultural organisation

Payment via DEEL, a world class online wallet system

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members

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