Director – Managed Services

LinkSquares has an incredible opportunity for a Director, Managed Services to join the growing Operations Team at one of the premier companies in the legal tech space. The successful candidate will be the leader of a growing team and will have the opportunity to develop a playbook to support customers through technology guided process transformation and be a thought leader in the legal tech space.

We are a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston.  

Our solution unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth. 

Responsibilities:

• Deliver a suite of professional services that complement and advance how customers optimally utilize the LinkSquares platform (pre-signature, signature, post-signature) in their respective organizations
• Identify and refine best practice recommendations and create / use associated playbooks to support customers through technology based process transformation
• Partner with customers to identify, scope, quote and prioritize service project deliverables and timelines
• Manage and coordinate multiple customer services engagements simultaneously as the delivery lead; ensure a great customer experience with services engagements
• Keep customers up-to-date on service delivery with status reports and status meetings;  Facilitate touch points in a timely and professional manner
• Lead a team of service delivery professionals leveraging a repeatable process of execution; hire, coach, retain, grow
• Pulling from experience and engagements with many customers, there will be opportunities to be a thought leader in the legal ops space
• Stay up to date on LinkSquares product and roadmap of future feature releases; and using your voice as an internal voice of the customer to inform roadmap prioritization
• Collaborate with the rest of the LinkSquares account team to ensure a great customer experience across functions and through the customer lifecycle
• Provide services in both onsite and remote capacities based on the needs of the customer

Requirements:

• Extensive experience supporting legal teams; you know how they operate and how they use CLM solutions effectively.
• 4+ years of legal ops experience required
• 4+ years of in-house attorney experience with focus on reviewing agreements; preferred but not required
• Familiarity with CLM solutions and on-the-job experience using them
• Ability to build strategic relationships at various levels both internally and externally
• This is a hybrid in-office role working out of our Boston office

Few people have all of the qualifications in a job description, so if your experience is a little different, we still want to hear from you.

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.