Business Improvement Specialist

Job Description

Key Responsibilities

Process Review and Opportunity Identification

• Lead discovery sessions and workshops to assess current processes, risks, and inefficiencies.
• Analyse workflows and data to identify opportunities for improvement, automation and optimisation – aligned to business objectives.
• Collaborate with stakeholders across the business to define requirements and improvement goals.
• Document current and future-state process maps.
• Collaborate with the Salesforce team and developers to support and prioritise development requests / tickets, ensuring alignment with business strategy.
• Reporting and monitoring to support process governance and identify risk / gaps.

Process Design and Delivery

• Develop innovative, scalable processes to add value and support business growth.
• Deliver process automation and solutions to reduce manual effort and streamline operations.
• Develop project plans, timelines and delivery milestones.
• Support process testing, UAT and handover to ensure business readiness.

Change Execution and Stakeholder Engagement

• Partner with stakeholders and teams to implement changes and support adoption.
• Act as the main point of contact for projects, engaging stakeholders and managing risks.
• Support training, documentation, and clear communication for rollouts.

Performance Tracking and  Continuous Improvement

• Define KPIs to measure the impact of implemented changes.
• Monitor post-implementation performance to assess results and drive continuous improvement.
• Maintain process documentation and support ongoing optimisation efforts across departments.
   

Qualifications

• Experience in process improvement, operational change, or business analysis.
• Confident analysing data to support business cases and track outcomes.
• Strong problem-solving skills with solutions driven mindset.
• Excellent communication skills and stakeholder management at all levels.
• Self-motivated, organised, and capable of managing multiple projects.
• Knowledge of process mapping (e.g. Visio) and identifying integration and optimisation opportunities.
• Proficient in Microsoft Office; CRM, Salesforce or project management / data analysis tools.
• Curious, adaptable, and passionate about improving how things work.
• Telecoms experience would be beneficial