POSITION DUTIES AND QUALIFICATIONS
SUMMARY OF DUTIES:
Quality Assurance and Training Analysts for the City of Tucson analyze, design, develop, and implement quality assurance and training programs, processes, and procedures that improve customer satisfaction and service levels and improve the quality of life for citizens and employees.
This position may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require consideration of different points of view to reach an agreement.
DUTIES AND RESPONSIBILITIES:*
Job Description
The Quality Assurance and Training Analyst position at the City of Tucson’s Water Department is responsible for assessing training needs throughout the utility, identifying and developing appropriate training materials to address those needs, creating and administering testing material, developing reports for management on course completions, training status and projected training challenges and managing the Department’s Learning Management System (LMS).
Work is performed under the supervision of the Management Coordinator. This position does not supervise.
Duties and Responsibilities
Assesses departmental training needs by consulting with divisional leadership and managers. Identifies training materials and sources throughout the utility by working with internal and external stakeholders as needed. Develops key performance indicators to monitor training programs.
Administers the Learning Management System to ensure that users can access the platform by creating and managing user accounts, assigning courses and tracking user training progress. Supports users by troubleshooting any issues that may arise. Co-administers various software platforms for document creation and storage to meet training needs.
Maintains the Learning Management System by updating records to prepare and distribute reports that track the progress and effectiveness of training programs. Makes recommendations for improvements.
Assists in the planning, coordination and execution of process improvement and change initiatives related to staff development and training programs. Manages calendars, schedules meetings and coordinates logistics for departmental training events and workshops.
Performs other duties and tasks as assigned.
Mostly office environment
* All duties, responsibilities listed are subject to change.
MINIMUM REQUIRED QUALIFICATIONS:
Education:
Bachelor’s degree
Work Experience:
One (1) year of directly related experience
License:
Any combination of relevant education and experience may be substituted on a year-for-year basis.
ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:
Education:
Bachelor’s degree
Work Experience:
-
License/Certifications:
Languages:
PREFERRED QUALIFICATIONS:
Previous knowledge of developing and managing an organizational training function.
Proficiency in Microsoft Office and Adobe Acrobat.
Previous experience with software implementation and administration.
Previous experience with administration, user training progress monitoring, records maintenance, reporting and/or measuring success within a Learning Management System or similar software and/or application.
ADDITIONAL POSITION INFORMATION:
Position Title:
Quality Assurance And Training Analyst
To view the full job profile including classification specifications and physical demands click here.
Department Name:
Water Utility
Department Link:
https://www.tucsonaz.gov/Departments/Water
Recruiter Name:
Jocelyn D. Maez (41991)
Recruiter Email:
[email protected]FTE%:
100
FLSA:
Exempt
Position Type:
Regular
COMPENSATION & BENEFITS
Full Hourly Range: $26.57 - 45.84 USD
The Full Hourly Range reflects the City of Tucson’s pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.
The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.
With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.
You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
POSTING INFORMATION
Posting Close Date:
Applicants must submit their completed application by 01-20-2025 at 11:59 p.m. MST
APPLICATION INSTRUCTIONS
Please see the special application instructions below and follow the directions for applying to this position.
Special Instructions:
As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.
Applications received that do not contain a resume and a cover letter addressing the required questions listed below will be considered incomplete and will not be considered further in this recruitment process.
In your cover letter, please ensure to address the following questions:
1. Describe your experience in developing and managing an organizational training function. This description should address needs assessment, plan development, program design and delivery.
2. Provide a summary of your experience working with Microsoft Office products, Adobe Acrobat, and/or similar applications. Please describe the context and scope in which you have used each application, and indicate how long you have worked with each application.
3. Provide a summary of your experience in identifying, implementing and administering software. Please explain the context and scope of your software experience, as well as how you knew when your efforts were successful (or alternatively, when the software was not administered successfully).
4. Please explain your experience and knowledge of administering a Learning Management System or similar software. This may include applications for creating, editing and delivery of training material. Please include any experience you have with tracking and monitoring user training progress, maintaining and updating records, developing reports, and measuring success.
If you have any questions, please contact Alannah McGill at
[email protected].
Physical and lifting abilities/requirements are determined by position and are included in the position description.
Background Check: This position has been designated to require a criminal background check.
CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson’s Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General’s Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD
The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.
City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Questions? If you need assistance applying for any position, please contact [email protected] or 520-791-4241.
[email protected]
