Operations

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: As the Manager of Operations, you will be responsible for overseeing and optimizing various aspects of facility management in a complex, laboratory-based environment. This role requires a blend of administrative skills, technical knowledge, and leadership abilities to ensure smooth operations, maintain safety standards, and drive efficiency.

What your day-to-day will look like:

• Maintain and update the list of contacts responsible for alarmed freezers and emergency responses.
• Oversee the certification process and list for fume hoods (FH) and Bio-Safety Cabinets (BSC), ensuring they meet safety regulations and are regularly tested.
• Manage the fleet of vehicles used for facility operations, including scheduling maintenance, tracking usage, and ensuring compliance with safety standards.
• Assist Planner with customer engagement to better understand their needs, review work orders, and ensure they are processed promptly and accurately.
• Analyze completed work orders to verify that all tasks meet the required standards and document any discrepancies or feedback.
• Daily interaction with technicians to confirm the status of work orders, ensuring completion and addressing any issues.  Follow up with FM’s to ensure work status transparency.
• Work with the Scheduling/Planning Team to coordinate preventive maintenance activities to minimize equipment downtime and extend the life of facility assets.
• Assist with and help coordinate and plan the relocation of lab equipment and staff, ensuring minimal disruption to operations.
• Coordinate with service providers to handle warranty claims, ensuring repairs or replacements are done without additional costs.
• Act as a liaison between FM’s and external vendors for repair work, ensuring timely and quality service delivery. 
• Develop and maintain professional relationships with key vendors like Rockwell, TAIT, SENOVO, and LUTRON. This includes contract negotiations and addressing service issues.
• Supervise the management of lab safety systems, ensuring proper testing and compliance are met.
• Perform regular quality checks on facility operations using a predefined checklist (incorporate John’s list). This includes ensuring compliance with safety and operational standards.
• Perform unscheduled inspections to ensure ongoing maintenance work is up to standard and to catch any overlooked issues.
• Assist in managing vendors ensuring they meet contractual obligations and performance metrics.
• Collaborate with Building Automation System Engineer to ensure systems like HVAC, lighting, and security are functioning optimally, providing data and feedback from the field for system improvements.

Working Conditions:

• The role involves both office-based work and fieldwork within the facility.
• Requires flexibility with working hours to accommodate emergency responses or scheduling conflicts.
• Interaction with potentially hazardous materials and environments, necessitating adherence to safety protocols.

Desired or preferred experience and technical skills:

• Bachelor’s degree in Facility Management, Engineering, Business Administration, or a related field is preferred.

Required Skills and Experience:

• At least 2-3 years in facility management or a related field, with a proven track record in managing operations, quality control, and vendor relations.
• Excellent organizational skills with the ability to handle multiple priorities.
• Strong problem-solving capabilities and attention to detail.
• Proficient communication skills for interacting with a diverse group of stakeholders.
• Technical knowledge in facility operations, including lab environments and equipment.
• Familiarity with CMMS and basic project management tools.

Location:

On-site –Cambridge, MA

Job Tags:

Automation Systems, Build Automation, Building Automation Systems, Communication, Contractual Obligations, Ensure Compliance, Facilities Operations, Facility Management, General Repairs, HVAC Systems, Maintenance Operations, Maintenance Work, Operational Standards, Organizing, Planning Ability, Preventive Maintenance, Prioritization, Safety Protocols, Safety Standards, Scheduling

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.