Full-Time
Product Owner
Community Manager
Posted on 11/7/2025
FRONTSTEPS
51-200 employees
HOA management software platform with automation
Compensation Overview
$75k - $110k/yr
Denver, CO, USA
In Person
 Product (2) |
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- Bachelors degree or equivalent work experience
- 3 to 5 years of experience working in a SaaS product ownership or software development environment
- 2 to 3 years of experience owning products with multiple data and API integrations, including emerging integrations with AI/ML services or APIs
- Experience with products that integrate with Salesforce Clouds like Marketing, Sales, Service
- Experience with the Microsoft Tech stack including Power BI and Microsoft SQL; ability to pair these with AI/BI tools for data analysis, predictive insights, and visualization
- Demonstrated ability to use product management tools like Azure DevOps, Confluence, or similar
- Experience leading agile ceremonies such as sprint planning, stand-ups, reviews, and retrospectives, with added fluency in scoping and iterating on experimentation
- Detail-oriented with a focus on maintaining high standards of excellence in User Stories, Conditions of Acceptance, and Definition of Done
- Ability to align product development with business goals and customer needs while ensuring features drive measurable value and adoption
- Ability to prioritize competing demands such as enhancement requests, bug fixes, security concerns, usability issues, and tech debt
- Strong ability to collaborate with cross-functional teams, including development, QA, marketing, AI/BI specialists, and customer-facing roles
- Strong problem-solving skills and ability to navigate complex challenges, including those arising from AI adoption such as data quality, bias mitigation, and explainability
- This position will remain open through October 31st, 2025.
- Lead agile teams, conduct ceremonies, and adhere to the SDLC through the SaaS development process including creating and maintaining the product backlog, creating user stories, sprint planning, managing the work in the sprints and defining acceptance criteria
- Report on key SDLC KPIs like Capacity, throughput, Velocity against development focus goals, while also contributing to measurement of KPIs
- Work with the Product Manager, customers, and sales to identify product features and priorities
- Work with customer support to identify product issues and help prioritize issues
- Work with QA to ensure product development delivery
- Hold cross-functional teams accountable for quality and timely delivery against the roadmap
- Have a deep understanding of the customer and serve as an advocate for the customer in the product, leveraging insights where appropriate to uncover patterns in customer behavior and needs
- Maximize velocity of the development team by keeping the backlog groomed and ready with enough user stories to stay at least 4 sprints ahead of development, including AI-driven feature stories and experimentation
- Ensure that all COAs are detailed, clear, and measurable, with input from QA to guarantee testability and quality assurance
- Work with designers to rapidly create optimized and user-friendly UI/UX, ensuring a brand consistent, seamless, and intuitive user experience, while also integrating AI-powered features that enhance personalization and efficiency
- Collaborate with the Business Intelligence and AI teams to iterate dashboards and leverage foundational AI/BI tools for tracking user engagement, surfacing predictive insights, and supporting decision-making
- Regularly analyze adoption metrics and customer feedback to identify barriers to entry within different segments of our existing customer base while also driving adoption among new customers
- Implement targeted initiatives to boost engagement and retention, including creating intuitive onboarding experiences, crafting release notes that focus on value delivered, and keeping customer-facing roadmaps up to date
- Develop short-term and long-term use case models for core module functionality, including AI-powered features and automation opportunities that align with the overall product vision
- Collaborate across the Product team to align on AI vision and ensure AI opportunities are represented across all product areas
- Contribute to competitive research efforts, leveraging basic AI-driven tools to automate data collection, summarize competitor offerings, and identify emerging trends
- Leverage all available tools and services to accelerate requirements gathering
- Lead agile teams, conduct ceremonies, and adhere to the SDLC through the SaaS development process including creating and maintaining the product backlog, creating user stories, sprint planning, managing the work in the sprints and defining acceptance criteria
- Report on key SDLC KPIs like Capacity, throughput, Velocity against development focus goals, while also contributing to measurement of KPIs
- Other related duties as requested by management
- Have a deep understanding of the customer and serve as an advocate for the customer in the product, leveraging insights where appropriate to uncover patterns in customer behavior and needs
- Maximize velocity of the development team by keeping the backlog groomed and ready with enough user stories to stay at least 4 sprints ahead of development, including AI-driven feature stories and experimentation
- Ensure that all COAs are detailed, clear, and measurable, with input from QA to guarantee testability and quality assurance
- Work with designers to rapidly create optimized and user-friendly UI/UX, ensuring a brand consistent, seamless, and intuitive user experience, while also integrating AI-powered features that enhance personalization and efficiency
- Collaborate with the Business Intelligence and AI teams to iterate dashboards and leverage foundational AI/BI tools for tracking user engagement, surfacing predictive insights, and supporting decision-making
- Regularly analyze adoption metrics and customer feedback to identify barriers to entry within different segments of our existing customer base while also driving adoption among new customers
- Implement targeted initiatives to boost engagement and retention, including creating intuitive onboarding experiences, crafting release notes that focus on value delivered, and keeping customer-facing roadmaps up to date
- Develop short-term and long-term use case models for core module functionality, including AI-powered features and automation opportunities that align with the overall product vision
- Collaborate across the Product team to align on AI vision and ensure AI opportunities are represented across all product areas
- Contribute to competitive research efforts, leveraging basic AI-driven tools to automate data collection, summarize competitor offerings, and identify emerging trends
- Leverage all available tools and services to accelerate requirements gathering
- Lead agile teams, conduct ceremonies, and adhere to the SDLC through the SaaS development process including creating and maintaining the product backlog, creating user stories, sprint planning, managing the work in the sprints and defining acceptance criteria
- Report on key SDLC KPIs like Capacity, throughput, Velocity against development focus goals, while also contributing to measurement of KPIs
- Work with the Product Manager, customers, and sales to identify product features and priorities
- Work with customer support to identify product issues and help prioritize issues
- Work with QA to ensure product development delivery
- Hold cross-functional teams accountable for quality and timely delivery against the roadmap
- This section contains mixed content; please indicate which items belong to Desirable and which to Responsibilities. I will separate in next step
- Have a deep understanding of the customer and serve as an advocate for the customer in the product, leveraging insights where appropriate to uncover patterns in customer behavior and needs
- Maximize velocity of the development team by keeping the backlog groomed and ready with enough user stories to stay at least 4 sprints ahead of development, including AI-driven feature stories and experimentation
- Ensure that all COAs are detailed, clear, and measurable, with input from QA to guarantee testability and quality assurance
- Work with designers to rapidly create optimized and user-friendly UI/UX, ensuring a brand consistent, seamless, and intuitive user experience, while also integrating AI-powered features that enhance personalization and efficiency
- Collaborate with the Business Intelligence and AI teams to iterate dashboards and leverage foundational AI/BI tools for tracking user engagement, surfacing predictive insights, and supporting decision-making
- Regularly analyze adoption metrics and customer feedback to identify barriers to entry within different segments of our existing customer base while also driving adoption among new customers
- Implement targeted initiatives to boost engagement and retention, including creating intuitive onboarding experiences, crafting release notes that focus on value delivered, and keeping customer-facing roadmaps up to date
- Develop short-term and long-term use case models for core module functionality, including AI-powered features and automation opportunities that align with the overall product vision
- Collaborate across the Product team to align on AI vision and ensure AI opportunities are represented across all product areas
- Contribute to competitive research efforts, leveraging basic AI-driven tools to automate data collection, summarize competitor offerings, and identify emerging trends
- Leverage all available tools and services to accelerate requirements gathering
- Lead agile teams, conduct ceremonies, and adhere to the SDLC through the SaaS development process including creating and maintaining the product backlog, creating user stories, sprint planning, managing the work in the sprints and defining acceptance criteria
- Report on key SDLC KPIs like Capacity, throughput, Velocity against development focus goals, while also contributing to measurement of KPIs
- Work with the Product Manager, customers, and sales to identify product features and priorities
- Work with customer support to identify product issues and help prioritize issues
- Work with QA to ensure product development delivery
- Other related duties as requested by management
- Experience with accounting software or financial systems is highly desirable
- Interest in AI technologies, such as Copilot, ChatGPT, and others, and a willingness to incorporate them into daily workflows to enhance and accelerate productivity, and automate repetitive tasks
- Knowledge of AI and BI concepts, with hands-on experience using tools like Power BI, Tableau, or similar for visualizations, and curiosity to expand into AI-driven analytics (e.g., predictive modeling, clustering, sentiment analysis)
- Familiarity with chatbots, large language models (LLMs), machine learning (ML), and autonomous agents, with the ability to understand application in SaaS workflows and customer engagement
- Demonstrated experience contributing to or managing AI-enhanced features (e.g., search, recommendations, summarization, anomaly detection) is a strong plus
- Experience in creating visual content (videos, GIFs, infographics) for marketing and training purposes, with interest in applying generative AI tools to scale content creation efficiently
- Strong problem-solving skills and ability to navigate complex challenges, including those arising from AI adoption such as data quality, bias mitigation, and explainability
- Skilled in balancing assertiveness with diplomacy to achieve the best outcomes for the product, team, and end users
- Willingness to continuously learn and adapt to new technologies and market trends, with a proactive approach to staying informed on AI advancements and competitive differentiation
- This position will remain open through October 31st, 2025.
FrontSTEPS provides a subscription-based software platform for HOA and property management teams. It combines tools for automating workflows, visitor security, communications, and community engagement into one cloud-based system used by community managers, HOAs, and management firms. The product works by offering modular features that cover everyday administrative and operational tasks, with regular updates and support included in the plan. Clients can choose pricing tiers based on community size and needs, with add-on features for extra capabilities. FrontSteps differentiates itself by offering a comprehensive, all-in-one platform tailored specifically to HOA and property-management workflows, rather than a collection of unrelated tools, helping managers save time, reduce costs, and improve productivity and profitability. Its goal is to streamline operations, enhance security and engagement, and support sustainable growth for managed communities.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
$12.6M
Headquarters
Denver, Colorado
Founded
2013
Simplify's Take
What believers are saying
- AI automation can reduce manual work, speeding decisions and lowering operating costs.
- Exclusive CheckAlt lockbox and Edenred Pay integrations deepen payment and invoice workflow stickiness.
- Recent board and sales hires support faster product execution and market expansion.
What critics are saying
- AI errors in accounting or workflow actions damage trust and create operational liability quickly.
- Dependence on partners like CheckAlt concentrates payment reliability, pricing, and service risk.
- Competition from AppFolio and Buildium pressures pricing, usability, and customer retention.
What makes FRONTSTEPS unique
- FRONTSTEPS unifies accounting, payments, security, and resident engagement in one mobile-first platform.
- Its ALLi AI embeds directly into workflows, including Caliber, email, and browser actions.
- Suite Manager broadens coverage across HOAs, condos, and co-ops with one operating system.
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Your Connections
People at FRONTSTEPS who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Time Off
Paid Sick Leave
Phone/Internet Stipend
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 1%CheckAlt, a payment processing solutions provider, has partnered with FRONTSTEPS, a community association management software company, to become its exclusive lockbox provider. The integration streamlines payment workflows for property management companies and community associations. CheckAlt now offers three payment solutions through FRONTSTEPS: Traditional Lockbox for digitising mailed cheques, Electronic Lockbox for keeping online bill payments digital, and Remote Deposit Capture for on-site cheque processing. The integration centralises payment intake across mail, online and in-person channels within the FRONTSTEPS platform. The partnership aims to reduce manual reconciliation, improve payment visibility and accelerate access to funds. CheckAlt serves hundreds of financial institutions, fintechs and businesses nationwide, whilst FRONTSTEPS provides software solutions for community association management.
FRONTSTEPS ALLi just got smarter: here's what's new. AI in community management is evolving quickly. FRONTSTEPS has just launched a suite of new features that is sure to make your day-to-day work easier, faster, and more effective. Keep reading to learn about all the new developments. What's new and why you should care. FRONTSTEPS ALLi just got significantly more powerful and more embedded into how work actually happens. Here's a quick glance at what's new: * ALLi now works wherever you do: including a new Chrome extension that understands context and takes action. * AI is now embedded inside FRONTSTEPS Caliber: bringing intelligence directly into your accounting and operational workflows. Now, the most comprehensive community management accounting platform is even more robust with native AI. * Meetings, calls, and voice notes are now actionable: Your notes can be automatically transcribed, summarized, and turned into follow-ups. * Email management is now automated and customizable: with AI-powered categorization and actions, ALLi can reference your emails. * Users have more control over AI memory: Now, you can improve the personalization and transparency of your instance of ALLi. What it all adds up to: Less manual work. Faster decisions. Better visibility. And a more intelligent system that works with you and your communities, not just around you. What's new: A deeper look. One of the biggest shifts in this release is where ALLi shows up. Instead of switching between tools, ALLi is now available directly in your browser, understanding what you're looking at and helping you act on it. Whether you're reviewing a homeowner communication, an invoice, or a document, ALLi can: * Summarize key information * Draft responses * Recommend next steps * Execute actions directly in the browser Why it matters: Community managers spend a huge amount of time navigating between systems and repeating tasks. By bringing AI into the workflow itself, ALLi reduces context switching and helps you move faster with fewer manual steps. ALLi in FRONTSTEPS Caliber on desktop: smarter accounting and operations. This one is really exciting! ALLi is now available into FRONTSTEPS Caliber, bringing AI into one of the most critical areas of community management. Inside FRONTSTEPS Caliber, ALLi can: * Explain financial reports * Surface anomalies * Provide contextual help * Assist with search and workflows * And much more. Anything you can think of in reference to invoices, AP, and more, ALLi can work with. Accounting and financial oversight are often where complexity - and risk - live. By making this data easier to understand and act on, ALLi helps teams improve accuracy, confidence, and speed in decision-making. Voice, meetings, and screen recordings. Capturing information doesn't have to slow you down. With new voice and recording capabilities in the Chrome extension, users can: * Record meetings, board sessions, or quick voice notes * Automatically generate transcripts * Turn conversations into summaries and action items Important decisions often get lost in conversations. This update ensures that nothing falls through the cracks - and that every meeting becomes actionable. AI-Powered email categorization: A smarter inbox. High email volume is one of the biggest operational challenges in community management. Now, ALLi allows you to: Instead of manually sorting and responding, your inbox becomes structured, prioritized, and easier to manage, freeing up time for higher-value work. Individual memory management: more control and better personalization. ALLi is designed to get smarter over time, and now users have more visibility into how that works. With new memory management tools, users can: * View what ALLi remembers * Edit or delete stored context * Maintain accurate, personalized interactions Trust and control are critical when working with AI. This update gives users transparency while improving the relevance of future interactions. The bigger picture. These updates represent a shift in how work gets done in your communities, and ALLi is no longer just a tool you go to for help. It's becoming: * An assistant that understands context * An action layer that moves work forward * A system of intelligence across the FRONTSTEPS ecosystem For current customers, this means more value from the tools you already use. For prospective customers, it means a platform built not just to manage operations, but to improve them. If you want to see how these updates can impact your team
FRONTSTEPS appoints Louie Wollenweber as Vice President of Sales to drive revenue growth and market expansion. Tl;dr. FRONTSTEPS appoints Louie Wollenweber as VP of Sales to drive revenue growth and expand market presence with AI-powered solutions, giving management companies a competitive edge. Wollenweber will lead sales and marketing, scaling revenue operations through strategic alignment and performance-driven culture to enhance FRONTSTEPS' association management software ecosystem. This leadership appointment strengthens FRONTSTEPS' commitment to improving community connections and homeowner experiences through technology that supports better management and resident services. A tech sales veteran from Conga and Greenhouse now leads FRONTSTEPS' AI-driven innovation, reshaping how community associations operate with cutting-edge software solutions. Share it with your network and spread the knowledge! FRONTSTEPS, a provider of association management software, announced the appointment of Louie Wollenweber as Vice President of Sales. In this role, Wollenweber will lead the company's sales and marketing organizations, drive sustained revenue growth, and deepen the commitment to delivering outcomes for management companies and residents. This appointment signals FRONTSTEPS' strategic focus on scaling operations and expanding market reach during a period of significant technological advancement. Wollenweber brings extensive experience in building and scaling high-performing revenue teams within fast-growing technology organizations. Prior to joining FRONTSTEPS, he served in sales leadership roles at Conga, Greenhouse Software, and meQ, where he consistently aligned sales and marketing strategies with organizational goals. His background in technology sales leadership positions him to guide FRONTSTEPS through its current growth phase, particularly as the company emphasizes AI-powered solutions. Matt DeWolf, CEO of FRONTSTEPS, stated, "We're excited to welcome Louie Wollenweber as our new Vice President of Sales. As we continue to invest in AI powered innovation and growth, we remain focused on the people at the heart of every community. Louie understands how to build teams that deliver meaningful value, and his leadership will help us expand our reach while staying true to our purpose." The appointment matters because it reflects FRONTSTEPS' commitment to strengthening its sales infrastructure to support its innovation trajectory. Wollenweber's focus will be on scaling revenue operations, expanding market presence, and cultivating a performance-driven culture centered on partnership and results. This strategic hire indicates that FRONTSTEPS is preparing for increased market competition and customer acquisition as it rolls out new technologies. Wollenweber commented, "I'm excited to join FRONTSTEPS at an incredible moment of acceleration and innovation. The company is building powerful AI driven solutions that are redefining how management companies operate and scale. I look forward to partnering with the team to accelerate growth, expand our market impact, and deliver technology that drives measurable results for our customers and the associations they serve." The implications of this leadership change extend to FRONTSTEPS' customers and the broader association management software market. With Wollenweber's experience in scaling revenue teams, FRONTSTEPS is likely to enhance its sales processes and customer engagement strategies, potentially leading to more tailored solutions for management companies. The emphasis on AI-driven innovation suggests that future product developments will be closely aligned with market demands and sales objectives. This appointment reinforces FRONTSTEPS' positioning for its next phase of expansion, balancing technological advancement with robust sales leadership. For more information about the company's direction, visit https://www.FRONTSTEPS.com.
FRONTSTEPS appoints Brad Kohlmeyer as Vice President of Finance.
VIS has partnered with FRONTSTEPS, the leading provider of community association technology, to bring you a new payment solution - FS Pay.