Inland Marine Manager

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

About the Role: 
The role of the Inland Marine Manager is to provide leadership and management of the Inland Marine portfolio. The role will take the lead in driving operational performance in relation to pre and post bind activity, ownership for portfolio growth and profit of the Inland Marine portfolio and supporting growth strategy across all lines within the Inland Marine portfolio.
In addition to the operation functions, this role will have direct people leadership responsibility, provide technical support with underwriting referrals, coaching and advice to underwriters as well as market facing responsibilities as a senior leader in the team.

Key Accountabilities & Responsibilities:
Achievement of the Inland Marine financial budgets

Underwriting Profit
- Achievement of the Inland Marine teams rate and Loss Ratio targets.
- Developing and implementing the Inland Marine business plan.
- Analysing portfolio performance across all segments to identify opportunities for increased profitability and performance as well as identification of remediation action plans as necessary.
- Maintaining close relationship across other areas of the business to identify market trends to enable consistent implementation across all business classes.
- Provide Inland Marine Underwriting team with necessary underwriting referrals & underwriting guidance.
- Management of Casualty Lines and referral point for the Mobile P & E product working closely with Casualty Leadership team to ensure alignment of strategies.

Premium Growth
- Meeting growth objectives of business plan including New Business, Rate & Retention targets.
- Underwrite new and renewal business in line with current underwriting selection and pricing guidelines & manage referrals within team. 
- Successful interaction of unit with Operations, Claims, DCI team, Casualty leaders, IT services, NUC and NUC Services.

Sales & Marketing:
- Develop & implement an effective business development & engagement strategy to achieve financial metrics to the assigned broker channels.
- Management of Inland Marine underwriting agency business.
- Develop and execute within the team a sales culture where effective sales pipelines are built and prospects driven to conversion; cross sell opportunities are leveraged with other lines of business and new buyer activities leveraged.
- Develop and execute business plans for the assigned broker channel in accordance with P&C framework.
- Building and maintaining effective long-term relationships with Inland Marine UW agencies and Producers.
- Oversee effective Broker sales visits & education plans.

Underwriting Quality & Integrity   
- Ensure unit adherence to appropriate underwriting standards.
- Achieve/exceed Underwriting Audit Scores and work with underwriters on areas of improvement.
- Oversee the peer review process across the Inland Marine portfolio.
- Oversee the maintenance of appropriate file documentation; ensure accurate risk reports are completed and Underwriting Authority sought in advance where required.
- Ensure underwriters complete pre-underwriting guides on accounts where referrals to higher authority where required. 
- Manage effective & appropriate unit communication with support teams.
- Ensure timely & accurate underwriting administration & file management including completion of raters & pricing tools, clearance of outstanding submissions, closing reworks etc.

Staff Development
- Recruiting, motivating, managing, developing and retaining quality P&C staff.
- Managing staff performance issues.
- Implementing Chubb’s diverse workplace strategy.
- Support the development and inclusion of Inland Marine UW’s across the broader P&C team.
- Determining training needs within the team, to be addressed through training Calendar.
- Conducting annual performance appraisals with direct reports and overseeing the effective and timely management of this process with product management.

Expense Control and Service Standards
- Adhering to travel and promotional budgets, including monthly T&E submission process.
- Using cost-effective resources such as Loss Control, Premium Audit, Claims, Customer Services as well as underwriting information reports and marketing materials.
- Ensure unit adherence to expected Broker Service Standards.
 

What We’re Looking For:

• Significant underwriting knowledge in Inland Marine Products (Mobile P & E; General Property; UW agency business).
• Demonstrated maturity to manage an effective outcome to complex customer & staffing issues.
• Self-motivated and driven to achieve goals.
• Proven operations management capabilities.
• Proven record of successful underwriting management of a portfolio of business.
• Proven record of successful growth of profitable specialty business, through both new business and renewal growth.
• Good profile in the broker market with proven marketing success in developing key broker relationships and achievement of GWP growth.
• Experience in people management and staff development.
• Demonstrated adherence to underwriting standards, policies and processes.
   

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.