Job Tasks and Responsibilities:

• Triage patients and accurately enter information in the chart to assist the provider with treatment of patient
• Assess patient needs and communicate appropriately to the provider
• Keep flow of patient care moving in an efficient manner to accommodate the best use of the providers time with the patient
• Assist patients with their individual requests / needs
• Assist providers with treatment and care of patients: i.e. procedure room or exam room
• Answer phones professionally and process phone requests timely and efficiently
• Follow up with patient on test results and any other information from the provider
• Process incoming and outgoing mail, faxes, and computerized messages
• Assist Patient Care Coordinator, as needed, to accomplish the goals of the team
• Review patients charts to ensure all preventative health screenings have been completed
• Call patients to coordinate labs and tests needed per recommendations/physician orders
• Other duties as required, by management, to support clinic operations

Knowledge, Skills, Abilities and Personal Characteristics:

• General office skills for processing mail, faxes, forms, and other documentation related to patient care
• Professional phone etiquette
• Knowledge of medical terminology
• Interpersonal / human relations skills
• Customer service skills
• Ability to maintain schedules
• Ability to maintain confidentiality
• Ability to exert physical effort, standing, lifting, and carrying materials or equipment
• Ability to file and retrieve information
• Ability to respond to questions in a tactful and professional manner
• Ability to educate patient / family / caregiver on necessary health situations
• Ability / willingness to adhere to the established departmental standards
• Assumes responsibility for required continuing education and licensure renewals.

Minimum Qualifications:

• High School Diploma
• LPN License
• Proficient computer skills