Facebook pixel

Associate Customer Success Manager
Posted on 2/1/2022
Remote in USA • United States
Experience Level
Desired Skills
  • Successfully support our Calm Health partners at scale -- build strong champions who meet and exceed their goals with Calm
  • Gain a deep understanding of trends across customers' wellness goals and help partners implement impactful engagement strategies
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of Calm
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom trainings/webinars, new collateral, and hosting office hours
  • Lead and perform Business Reviews multiple times each week
  • Become a Calm expert and share wellness best practices with customers
  • Effectively leverage data and reports to propose solutions, track program key performance indicators and insights
  • A self-starter who has past program management experience, is process oriented, with excellent organizational skills and the ability to handle & prioritize various tasks
  • Intellectually curious, and show interest in understanding the why behind customer requirements and business processes, in order to make suggestions for continuous improvement
  • Ability to collaborate with different individuals across the organization and a roll-up the sleeves approach to accomplish all necessary tasks
  • Exceptional written communication skills
  • Very comfortable using tools & technology including Salesforce and Outreach on a day to day basis. Comfortable running filter based reports and analyzing data to identify trends
  • At least 3+ years of experience in a Customer Success or Account Management role
  • Experience working in a fast paced start up environment
  • A passion for mental fitness and well being
  • Experience with project management and change management

51-200 employees

Meditation and sleep app
Company mission
Calm's mission is to make the world happier and healthier. Their vision is to build Calm into one of the most valuable and meaningful brands of the 21st century.
  • Investment + Growth - Calm can only grow if you do. We offer a great salary, equity, 401(k), and even a generous extended learning budget.
  • Health + Wellness - We’ll cover 100% of your health, dental, and vision, and give you monthly stipends for your fitness and wellness routines too.
  • Time + Space - When we say PTO is Take What You Need, we really mean it.
  • Parents + Kids - Your family is a vital part of our community too. That’s why we offer baby bonding leave to all salaried employees.
  • Home + Office - Your home office should be as functional and inspirational as your office office. We’ll give you a WFH stipend to help.
  • Culture + Connection - Our calendar of (virtual) social events ensures you always feel part of, and close with, the team, no matter where you are.
Company Values
  • Growth mindset
  • Humble & hungry
  • High EQ
  • Results focused
  • Resourceful
  • Relentless
  • Teamwork
  • Magic