Operations & Logistics (1)

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Reports to: Director of Outlets

Who We Are:

Founded in 1960, Loews Hotels &Co operatesiconichotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting ourproperties inourCorporateOffice, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creatinga Team Member experiencewhere you belong no matter what race, color, religion, sex, sexualorientation, genderidentity, national origin,veteranor disability statusthat makesyou, youisa daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement

Pet Insurance and Paid Pet Bereavement

Training & Development opportunities, career growth

Tuition Reimbursement

Team Member Hotel Rates, other discounts,perksand more

WhatWe’reLooking For:

A dynamic and service-driven Outlet Manager who can lead daily Flying V restaurant operations with consistency, professionalism, and a commitment to guest satisfaction.We’relooking for someone who can balance floor leadership with operational strategy—overseeing staffing, service standards, cost control, and team development to ensure a seamless and elevated dining experience.

Who You Are:

Guest-Focused Leader:You genuinely care about creating memorable dining experiences andbuildrelationships through warm, professional service.

Operationally Sharp:You understand labor management, inventory control, forecasting, and how tomaintainefficient, high-quality service operations.

Hands-On Manager:You lead by example, stay visible on the floor, and support your team in delivering exceptional service.

Team Developer:You coach, train, and motivate team members to achieve their potential,maintaininghigh morale and performance.

Excellent Communicator:You work well with Culinary, Banquets, Bar leadership, and other hotel departments to ensure smooth operations.

Calm Under Pressure:You make smart decisions quickly, adapt to changing business needs, andmaintaincomposure during peak periods.

What YouWillDo:

Operational Leadership

Oversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost-effective service.

Maintain proper staffing levels to ensureoptimalperformance and guest satisfaction.

Represent the Director of Food & Beverage in their absence.

Ensure full adherence to departmental policies, Loews standards, and service guidelines.

Work visibly on the floor during peak periods whilemaintainingactive communication with the bar, kitchen, and room service.

Guest Experience

Interactfrequentlywith guests to ensure satisfaction with their dining experience.

Address concerns promptly and professionally, ensuring issues are resolved effectively.

Maintain a welcoming environment and encourage team members to use guest names whenappropriate.

Financial & Inventory Management

Oversee labor management, reviewing daily payrollreportsand adjusting staffing according to business levels.

Prepare storeroom requisitions and ensure costs align with budgeted guidelines.

Monitor inventory levels andmaintainproper product usage and control.

Team Leadership & Development

Interview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.

Lead new hire onboarding and ongoing training programs.

Conduct performance reviews,identifyneeds for improvement or advancement, andestablishdevelopment goals.

Facilitate team communication through departmental meetings and pre-shift discussions.

Collaboration & Communication

Communicate daily with the Executive Chef or Sous Chefregardingmenus, reservations, large parties, and VIP needs.

Attend required hotel meetings to stay informed on promotions, events, and cross-departmental updates.

Evaluate trends and make recommendations for product, service, and operational improvements.

Additional Responsibilities

Ensure cleanliness and maintenance of outlet spaces and equipment.

Follow emergency procedures andcomply withsafety standards.

Maintain compliance with grooming, uniform, and service expectations.

Perform other duties as assigned.

Your Experience Includes:

Associate degree or higher in Hospitality or Food Service Management preferred.

Two years of management experience in an upscale restaurant or hotel food service operation.

Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.

Food Service Manager Certification (or ability to obtain based on state/county/local regulations).

Strong leadership, communication, and organizational skills.

Ability tomaintaineffective operating controls to maximize efficiency and guest satisfaction.

Ability toworka flexible schedule including weekends, evenings, and holidays.

Professional, friendly demeanor with the ability to engage guests by name whenappropriate.

WhoYou’llSupervise:

Supervisors and hourly front of house team.

Outlet Manager

Flying V

Loews

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