Role Summary

The Workday Business Systems Analyst will work closely with our business partners to provide functional and technical support for all HR initiatives within the Workday application. This position requires someone with an in-depth knowledge of the Workday application and strong understanding of best practices within the Workday framework. The person in this role will partner closely with our user base to provide day to day support, implement product enhancements, and provide clear and concise operational workflow documentation.  ​​​

Responsibilities:

• Work as part of a small team of Workday professionals supporting HR and Payroll initiatives

• Provide day to day support for functional & technical questions on Workday

• Triage support tickets opened by HR and Finance teams to assist with trouble shooting and workflow efficiency

• Manage and configure updates to Workday by partnering with the HR, Finance and IT teams, documenting requirements, tracking requests, and managing updates and delivery

• Work closely with team on planning and designing application changes (including upgrades) and coordinating on delivery and deployment processes

• Develop and execute comprehensive test plans to ensure high quality prior to deployment

• Provide effective custodianship of sensitive processes and data as part of day to day configuration and business analysis

• Support projects to roll out new modules and functionality including requirements documentation, design, UAT testing, implementation and training. Modules will include Core HCM, Benefits, Learning, Compensation, Recruiting, Payroll, Talent and Integrations

• Assist in the coordination of maintaining issues and enhancement lists

• Research new releases and upgrades, and collaborate with the Workday team to provide recommendations regarding their use by the organization

• Support integration management; understanding current interfaces, support new interface development and validate requirements

• Assist with the development, enhancements, and updates to HR metrics, dashboards, and reports for distribution

• Assist in developing user procedures, guidelines and training materials within Workday

Qualifications:

• Bachelor’s degree in a Business, Computer Science or related concentration is required

• A minimum of 2 years of experience on the Workday platform with experience on the HR domain

• Ability to have the utmost discretion with highly sensitive and confidential information

• Ability to juggle multiple tasks simultaneously

• Strong verbal and written communication skills are essential, communication with other IT members, business users, upper management and support consultants is a large part of this role

• Strong organizational and documentation skills are required.

• Ability to manage multiple initiatives and meet deadlines

• Strong communication skills and ability to work closely with users and provide a high level of customer service in a friendly, professional manner

• Have a sense of urgency in task execution, be well organized, able to solve complex issues and be interested in meeting high expectations while working in a very rewarding environment offering exceptional opportunities for learning and growth

We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude and initiative.