Part-Time

Customer Service Representative

Posted on 10/3/2025

Classic Aire Care

Classic Aire Care

51-200 employees

HVAC and plumbing installation, maintenance, repair

No salary listed

Virginia Beach, VA, USA

In Person

Category
Customer Experience & Support (2)
,
Required Skills
Customer Service
Requirements
  • 1-3 years of experience providing excellent customer service over the phone
  • Able to multitask, update notes in CRM, and keep up with phone conversations within a fast-paced environment
  • Positive, customer service-driven attitude
  • Strong communication skills
  • Ability and desire to work independently, come up with solutions, and know how to use your resources
  • Must be eligible to work evenings, weekends, and holidays as scheduled
Responsibilities
  • Promptly answer incoming calls to provide a responsive and personalized customer experience
  • Accurately verify, update, and maintain customer information and service details within the CRM system
  • Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities
  • Collaborate with field technicians to ensure service records are completed and checked out correctly
  • Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail

Classic Aire Care provides HVAC and plumbing services for residential and commercial customers in the St. Louis area, handling installation, maintenance, and repair of heating and cooling systems, as well as plumbing work including video sewer and drain inspections. Technicians install and service equipment and use video inspection to diagnose issues, with maintenance plans for regular service and 24/7 emergency support. The company differentiates itself as a family-owned business since 1926 with a strong local focus, offering an integrated set of services along with maintenance contracts and around-the-clock help. Its goal is to keep homes and commercial spaces comfortable and functional by delivering reliable HVAC and plumbing services and building lasting relationships through service plans and responsive support.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Creve Coeur, Missouri

Founded

1926

Simplify Jobs

Simplify's Take

What believers are saying

  • St. Louis permits rose 15% in Q1 2026 from suburban expansion.
  • Missouri $1,200 tax credits boost pre-2000 HVAC upgrades since January 2026.
  • Trane XV20i heat pump enables 22 SEER sales since February 2026.

What critics are saying

  • Heat pump mandates cut furnace revenue 40-60% in 5-7 years.
  • Amazon and Angi capture 25-35% bookings in 12-24 months.
  • Elevated rates contract HVAC market 8-12% in 2026-2027.

What makes Classic Aire Care unique

  • Family-owned since 1926, serving St. Louis with HVAC and plumbing.
  • BBB accredited since 2002, offering 24/7 emergency services.
  • Authorized Trane dealer providing commercial refrigeration maintenance.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Company News

St. Louis Post-Dispatch
Dec 1st, 2023
STL Headliners: Classic Aire Care

Classic Aire Care has been crowned the Best Heating & Air Conditioning service provider in this year's STL Headliners award program.

Classic Aire Care
Sep 25th, 2022
Courtneyshvac acquires Harsterheating

To this end, Courtneyshvac has acquired Harster Heating & Air Conditioning and Courtney’s Heating & Cooling.

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