Manager – Commercial Contracts
Confirmed live in the last 24 hours

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
Data & Analytics

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Sales & Account Management
Legal & Compliance
  • A bachelor’s degree or equivalent experience
  • 7+ years of experience as a Contracts Specialist or Contracts Manager
  • 2+ years of experience managing and professionally growing a multi-member team of contracts professionals
  • Experience supporting GTM / Sales organizations of complex requests for legal support
  • Experience creating and maintaining process documentation and policies
  • Experience using commercial contracting tools, including Salesforce, Conga CLM, Agiloft CLM, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro
  • Outstanding communication skills, both written and verbal, and strong attention to detail
  • Ability to manage a high volume of work in a fast-paced, ever-changing environment
  • Manage and mentor a talented team of Contracts professionals and invest in their professional growth and development
  • Analyze problems and devise potential solutions to issues raised by Contracts professionals prior to escalation
  • Review, vet, and provide timely responses to a high volume of incoming requests for legal support on complex general inquiries, agreement negotiation requests, and a variety of miscellaneous documents (e.g., RFPs, questionnaires/assessments), while ensuring adherence to contracting processes and policies
  • Serve as a first point of contact to provide education and guidance to your GTM colleagues
  • Be an operational expert on Twilio’s GTM and carrier contracting processes, policies, and framework
  • Independently review and negotiate NDAs and consent to assignments and draft non-standard contractual terms into order forms, statements of work, and change orders
  • Regularly analyze the performance of the Center of Excellence in order to identify gaps, inconsistencies, and inefficiencies and make recommendations to solve those issues
  • Provide support on a variety of ad-hoc operational projects and tasks
Desired Qualifications
  • Experience being part of or managing a globally distributed legal center of excellence or shared services function
  • A strong knack for using and analyzing data to make data-driven decisions
  • Familiarity with telecom carrier agreements
  • Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done