Full-Time

Health & Benefits Client Service Team

Director

WTW

WTW

10,001+ employees

Global risk management, insurance brokerage, consulting

Compensation Overview

CA$110k - CA$150k/yr

+ Bonus

Toronto, ON, Canada

In Person

Must be willing to travel as needed.

Category
Consulting (2)
,
Required Skills
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 10+ years’ experience and demonstrated success in the design/management of mid-sized and larger group benefit plans gained in a consulting or brokerage environment
  • Proven ability to generate revenue for existing and new clients
  • Track record of success in managing and growing relationships in mid-sized and larger clients
  • An executive presence with polished and well developed communication skills
  • Ability to influence and collaborate with all levels of an organization
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint
  • Life and Health license required within 180 days of joining
  • Availability to travel on as needed basis
  • Relevant experience and/or university degree
Responsibilities
  • Serves as the strategic partner and trusted advisor to large clients in the design and management of their group benefits programs
  • Leads the client service team and collaborates closely with technical resources and actuaries in the design and delivery of project plans, ensuring progress against established objectives, budgets, timelines, deliverables and quality standards
  • Proactively advises clients and ensures superior client service
  • Demonstrates strong negotiation and relationship management skills to handle difficult conversations in client and vendor situations to optimize activities and outcomes
  • Engages WTW specialist resources and experts locally and globally to solve for client needs and generate new business
  • Materially grows revenue through anticipating client needs, offering new solutions to current clients and effectively scoping and contracting client engagements
  • Serves as the expert in new client pursuits by crafting solutions to meet prospect needs and responding to RFP’s where appropriate
  • Directly manages and/or mentors colleagues to achieve objectives
  • Maintains market presence and enhances WTW’s brand in the marketplace
  • Conducts final review of deliverables to ensure alignment to client objectives, leverage of optimal WTW recommendations, services and solutions, and adherence to WTW professional excellence standards
  • Develops an enhanced understanding of the drivers of Health and Benefits revenue, and develops effective engagement pricing, contracting and staffing models to ensure profitability

Willis Towers Watson helps organizations manage risk and people programs by offering advisory, brokerage, and technology-based solutions. It operates in two segments: Risk & Broking, which identifies, quantifies, and places insurance coverage for clients from small businesses to large corporations; and Health, Wealth & Career, which provides consulting, technology, and administration services for health benefits, retirement plans, and talent management. The company differentiates itself by combining advisory services, technology platforms, and brokerage capabilities under one umbrella to deliver integrated risk management and people solutions globally. Its goal is to turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company Size

10,001+

Company Stage

IPO

Headquarters

London, United Kingdom

Founded

1828

Simplify Jobs

Simplify's Take

What believers are saying

  • North America growth leadership now targets pipeline development, RFP adoption, and execution discipline.
  • Spike Lipkin's AI mandate should improve service productivity and internal operating efficiency.
  • Cushon expands UK workplace pensions scale and strengthens LifeSight cross-sell opportunities.

What critics are saying

  • WTW faces margin pressure after Q1 2026 showed softer organic growth.
  • Securities investigations raise disclosure risk and could distract management through 2026.
  • North America growth initiatives depend on execution against retention, recruitment, and conversion targets.

What makes WTW unique

  • WTW combines brokerage, consulting, and administration across risk and people services.
  • Its two-segment model links Corporate Risk & Broking with Health, Wealth & Career.
  • The firm serves 140-plus countries and markets with specialized industry teams.

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Benefits

Remote Work Options

Company News

Yahoo Finance
Apr 12th, 2026
Willis Towers Watson launches Digital Infrastructure Protector with $3B capacity for data centers

Willis Towers Watson has launched Digital Infrastructure Protector, an end-to-end solution for data centre owners, operators, contractors and hyperscalers. The product combines integrated insurance coverage for construction and operational phases with tailored risk management. The solution offers over $3 billion in capacity through collaboration with Zurich, allowing clients to consolidate building, operational property, marine and cargo exposures under a single policy. It employs an eight-point digital infrastructure risk framework to assess systemic and emerging risks as projects develop. Clients gain access to the Global Digital Infrastructure Group, led by Alastair Swift, which integrates experts from construction, energy, climate, cyber and supply chain sectors. The offering uses evidence-based broking and analytics to identify coverage gaps and prevent overinsurance.

Real News Hub
Mar 30th, 2026
Willis launches $50 million London umbrella facility for US buyers.

Willis launches $50 million London umbrella facility for US buyers. James Sallada (pictured above), head of casualty for North America at Willis, said securing meaningful umbrella insurance coverage has become "increasingly difficult" for US buyers. The facility, he added, brings together "global capacity to provide organizations with access to higher limits, streamlined placement, and tailored solutions." Willis (a WTW business) has launched a new $50 million umbrella insurance facility called WELL (Willis Excess Liability Lineslip) to address the tightening capacity in the U.S. casualty market. The facility, announced on March 30, 2026, is designed to provide organizations with access to higher liability limits at a time when domestic insurers are pulling back capacity due to rising claim frequency and severity. Here is a breakdown of the key details of the new WELL facility: | Feature | Details | | Facility Name | Willis Excess Liability Lineslip (WELL) | | Total Capacity | Up to $50 million | | Structure | $25M lead umbrella + $25M first excess coverage | | Target Clients | Organizations seeking larger limits, including those with complex or challenging risk profiles | | Underwriting | Lloyd's syndicate consortium; single policy with one lead insurer | | Key Features | Single policy form, one lead claims coordinator, built-in enhancements (disaster response, evacuation, joint venture protection) | | Policy Types | Claims-made, occurrence, or occurrence-reported basis | Why this launch matters. The launch of the WELL facility is a direct response to current market conditions. The U.S. casualty market is experiencing a hardening phase where traditional domestic insurers are limiting the amount of umbrella coverage they are willing to provide. By leveraging the capacity of the London market and a consortium of Lloyd's syndicates, Willis aims to offer a streamlined solution for clients who need to secure protection against catastrophic liability claims that exceed their primary insurance limits. Who it's for and how to access it. The WELL facility is available exclusively to Willis clients and is intended for a broad range of industries that are placing complex casualty risks. It is specifically tailored for organizations that require larger lead umbrella limits than are typically available in the traditional retail market, including businesses that may have been finding it difficult to secure appetite from domestic insurers. The facility simplifies the process for clients by offering a single policy form covering the full $50 million limit, with one lead underwriter coordinating claims across all participating markets. This structure is designed to provide a more efficient and streamlined placement process compared to traditional methods of stacking multiple excess policies. I hope this summary is helpful. Are you interested in a more detailed comparison of how this facility differs from traditional umbrella insurance structures?

Portfolio Adviser
Mar 26th, 2026
WTW expands wealth team with new hire.

WTW expands wealth team with new hire. Sophia Sednaoui joins from CG Asset Management 26 March 2026 Willis Tower Watson (WTW) has appointed Sophia Sednaoui as a senior director in its GB wealth and retail investment team. In her new role, Sednaoui will be responsible for expanding the firm's presence in the UK wealth market and developing new relationships across the sector. Prior to joining the WTW team, Sednaoui served as head of investor relations at CG Asset Management for more than a year. Before that, she spent six years in senior roles at Carmignac and almost two years on the JO Hambro sales team. Sednaoui said: "WTW's deep institutional expertise presents a unique opportunity to deliver high-quality investment solutions and products to a broader range of end investors." Ben Leach, head of GB wealth and retail investments, said: "Her impressive track record and deep knowledge of the UK wealth sector will be instrumental as we continue to invest in and expand our wealth offering." MORE ARTICLES ON

Corporate Adviser
Mar 25th, 2026
Aon appoints commercial director to global benefits team.

Aon appoints commercial director to global benefits team. Aon has appointed Carl Nordling as the commercial director for the UK and Nordics within its global benefits team. Nordling joins Aon from WTW where he worked as director of health and benefits, overseeing business development across healthcare, wellbeing, risk and benefits technology in the UK market. He has almost 20 years expense working in across employee benefits, risk and technology. In this new role Nordling will work closely with Aon's enterprise client group, human capital and risk capital leadership teams to support multinational clients in managing their insurance employee benefits risks and navigating the complexities of global benefits programmes. He will report to Matt Duffy, chief commercial officer, global benefits for Aon, and will be based in the UK. Duffy says that Nordling will be helping drive further growth in the business. He adds: "Corporate Adviser is seeing significant momentum across its global benefits offering. "By leveraging Aon's market-leading, AI-enabled data and analytics capabilities, [Nordling] will support clients in making more informed decisions and help them to make the most of their global benefits programmes."

Yahoo Finance
Mar 23rd, 2026
Willis and Circle Asia launch digital art insurance for collectors

Willis, part of WTW, has partnered with Circle Asia to launch an insurance facility for art collectors and galleries across Asia. The initiative combines Willis' fine art insurance expertise with Circle's digital platform to provide simplified coverage for artworks, jewellery and valuable collections. The facility offers a lower entry premium and allows clients to insure multiple assets—including art, jewellery, home contents and buildings—under one policy. Terms and premiums are tailored to individual requirements, with policy management handled by Willis' Fine Art team through Circle's platform. The digital approach aims to improve communication and speed up processes compared to standard practices. The facility also accommodates short-term needs such as single exhibitions or transit events, providing quick responses and comprehensive protection for Asia's rapidly growing fine arts market.