Lead System Engineer

Overview:

• Blue Yonder is the proven leader in artificial intelligence and machine learning (AI/ML)-driven supply chain and retail solutions for 4,000 of the world’s leading retail, manufacturing, and logistics companies. Blue Yonder’s world-class client brands include 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running Blue Yonder, you can plan to deliver. 
• The Lead System Engineer role will support enterprise-wide initiatives focused on secure email architecture, Microsoft 365 administration, and data governance. The ideal candidate will bring deep technical expertise in email security protocols and hands-on experience with Microsoft 365 Copilot and Purview modules.

Scope:

• Receives work assignments through the “ticketing system” or from Lead Administrators or management.
• Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements.
• Manage user accounts, licenses, and group policies through Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center.
• Design, implement, and maintain secure email systems using DKIM, DMARC, and SPF protocols.
• Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement.
• Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications
• Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability.
• Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive.
• Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution
• Configure and manage SharePoint Online and/or SharePoint On-Premises environments.
• Perform regular system monitoring, performance tuning, and capacity planning.
• Manage SharePoint site collections, permissions, and user accounts.
• Implement and maintain SharePoint governance policies and standards.
• Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery.
• Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration.
• Monitor Copilot performance and user experience, providing feedback and improvement plans.
• Lead auto-labeling policy design and testing across classic and modern SharePoint sites
• Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations.
• Support Teams voice and collaboration features, including telephony and meeting solutions.
• Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.
• Support and administer Proofpoint email gateway and security platforms.
• Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.
• Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments.
• High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis
• Exchange Resource Room management for bookings

Our current technical environment:

• Tools: Proofpoint, Duo Circle,
• M365 products: exchange, Teams, SharePoint, OneDrive, Copilot and Microsoft Purview
• Protocols: DKIM, DMARC, and SPF 
• Programming languages: Python, PowerShell, and Shell scripting
• Cloud Architecture: MS Azure (Terraform, ARM templates, AKS, Virtual Networks, Azure AD)

What you’ll do:

• Receives work assignments through the “ticketing system” or from Lead Administrators or management.
• Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements.
• Manage user accounts, licenses, and group policies through Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center.
• Design, implement, and maintain secure email systems using DKIM, DMARC, and SPF protocols.
• Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement.
• Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications
• Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability.
• Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive.
• Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution
• Configure and manage SharePoint Online and/or SharePoint On-Premises environments.
• Perform regular system monitoring, performance tuning, and capacity planning.
• Manage SharePoint site collections, permissions, and user accounts.
• Implement and maintain SharePoint governance policies and standards.
• Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery.
• Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration.
• Monitor Copilot performance and user experience, providing feedback and improvement plans.
• Lead auto-labeling policy design and testing across classic and modern SharePoint sites
• Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations.
• Support Teams voice and collaboration features, including telephony and meeting solutions.
• Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.
• Support and administer Proofpoint email gateway and security platforms.
• Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.
• Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments.
• High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis
• Exchange Resource Room management for bookings

What we are looking for:

• Bachelor’s degree in computer science, MIS or engineering related field or equivalent work experience  
• 8+ years of work experience enterprise IT environments with a focus on Microsoft 365 and email security.
• Proven experience administering Exchange, SharePoint, Teams, and OneDrive.
• Hands-on experience with Microsoft 365 Copilot and Purview modules.
• 1+ year working experience with Azure Cloud.
• Willing to work under different technologies and take up new technology responsibilities outside the core skills
• SharePoint Environment Administration, support and troubleshooting
• Basic knowledge on any scripting like Python, Bash Shell, PowerShell, etc. 
• Ability to interact with various levels of professionals.
• Ability to work under pressure in a fast-paced environment and meet tight deadlines 
• Ability to act independently to drive IT goals and changes 
• Advanced troubleshooting methodology 
• Ability to judge priorities and adjust their work accordingly 
• Identify and escalate situations requiring urgent attention 
• Understanding of M365 compliance, data retention, and governance best practices.
• Good Knowledge on ticketing tools like ServiceNow.
• Provides a positive and open working environment.
• Knowledge in Cloud Technologies – Private, Public, Hybrid, IaaS+, PaaS, SaaS.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.