Federal Reserve Financial Services – Employee Experience Lead/Sr. Business Systems Analyst

Company

Federal Reserve Bank of AtlantaFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

As a Federal Reserve System National Business Line, it is standard practice to post FRFS positions in all twelve Districts to provide transparency and equitable opportunities for all FRS employees to apply. Internal candidate(s) selected for this position will remain employed by their current employing District and serve as an employee of FRFS. The selected candidate’s new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing District’s people policies and practices (i.e., remote/hybrid work posture, etc.).

We are a dynamic hybrid workplace environment.

The FRFS Employee Experience function has an exciting opportunity to be part of the People Data and Systems team as a Sr Business Systems Analyst.  The selected individual will report to the Head of the People Data and Systems Team.  The candidate hired for this position will be an integral member of the team charged with delivering solutions that add value, increase capacity, and streamline cross-district people processes and information for our people leaders across FRFS in execution of the Customers First: People Always philosophy.

The selected candidate will play a significant part in defining his or her role and scope of influence.  With minimal supervision, the Sr Business Systems Analyst will be expected to provide technical expertise in consulting with the Employee Experience team to recommend solutions, and initiate, manage, and participate in multiple projects, programs and initiatives for the FRFS Employee Experience team.  This individual will be the technical and security expert on the team responsible for maintaining the SharePoint site collection for the FRFS Intranet and internal Employee Experience sites including all security administration, development of additional tools for sensitive people processes using SharePoint, Power Apps, Power Automate and other solutions as needed to champion change and foster efficiency to support FRFS leaders in their responsibilities to successfully manage the complexities inherent in a cross-district footprint.  The selected candidate will also be responsible for maintaining Enterprise Automated Email list and AD Groups for use by the Employee Experience team and FRFS Enterprise.  Finally, will be expected represent FRFS, as needed, in key meetings with senior FRFS and FRS leaders and on workgroups.

Key Responsibilities:

• Maintains advanced knowledge of the changing systemwide technology landscape to provide recommendations and development of technological solutions to support the needs of FRFS Employee Experience.

• Support the Communications and Culture team within Employee Experience with consultation on solutions for enterprise-wide virtual meetings, other solutions to support communications and culture adoption in an enterprise of employees who are highly dependent on virtual interactions being geographically dispersed across the country.

• Responsible for maintaining the SharePoint site collection that comprise the FRFS Intranet as well as the Employee Experience SharePoint sites inclusive of security administration to ensure sensitive data is restricted as needed.

• Builds trust and maintains collaborative partnerships with FRFS leaders and cross-district Reserve Bank partners.  Works closely with district and enterprise support areas to analyze business opportunities and find solutions for workforce issues that contribute to greater consistency and efficiency across the FRFS.  

• Works closely with the People Data and Systems and Business Partner teams, provides expertise in business processes and/or systems in project teams

• Supports end users in the use of email lists, AD Groups, and Employee Experience technological solutions

• Coordinates with FRFS Employee Experience to ensure that business area challenges are proactively diagnosed and addressed. Anticipates client needs by establishing personal rapport with clients.

• Advises client groups on best practices and how to implement the necessary changes to address business needs.

• Participates in process improvement and long-term solution efforts and discussions and presents outcomes in written and verbal format to senior management.

• Works closely with the People Data and Systems and Business Partner teams, provides expertise in technology solutions in project teams.

• Understands and anticipates the need for change, diagnoses the underlying issues, and builds the case for change with stakeholders. Develops frameworks to plan and manage the continuous process of change including dependencies, risks, potential scenarios, and options to mitigate.  

• Provides intermediate to advanced technical or production support and conducts maintenance and installation of software programs, computer systems and/or enhancements. Plans, coordinates and conducts related software, system and end-user testing.

• Troubleshoots complex technical problems and issues.

• Responds to requests for information to include developing complex ad-hoc reports and queries in databases and/or management information systems.

• Provides analytic support to department management for business planning and decision-making.

• Develops and revises procedures, defines processes, and provides training for users.

• Serves as a liaison and coordinates business application enhancements and/or software updates with Division, Bank, Federal Reserve System (FRS), and/or federal agency staff.

• Serves as a primary contact for resolving user support issues to ensure efficient operations.

• Participates in and/or leads Division and FRS information systems and related projects. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.

• Provides work direction and support to less experienced staff.

• May require travel up to 5% of time.

Experience:

• Bachelor’s degree or equivalent combination of education and/or experience; bachelor’s degree in business, Computer Science or related field preferred.

• Minimum 6 years (8yrs for Lead) analytic experience in a business systems applications and/or information technology environment, or equivalent combination of related higher education and experience. Experience designing, implementing and maintaining software applications and/or database management programs preferred. 

• Experience managing SharePoint sites, lists, and libraries including security administration required.  Experience in development of solutions using Power Apps and Power Automate required.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• 401K match, and a fully funded pension plan

• Paid vacation and holidays; flexible work environment

• Generously subsidized public transportation

• Education Assistance Program

• Professional development programs, training and conferences

• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

 The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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