Salary Range: 15 to 15 (Currency: USD) (Pay period: per-hour-wage)

What Are We Looking For?

• Students who are patient communicators and comfortable speaking with people over the phone
• Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
• Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
• Students who are able to work year-round – including the school breaks including summer and winter break 

Key Responsibilities

• Handle outbound calls to Discover Card Holders with past due balances
• Update contact information and review scripted disclosures during calls
• Transfer card holders to account specialists for further assistance

Student Benefits

• Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure
• Fully remote position with locally-based supervisors for in-person support
• Mentorship/Coaching opportunities
• Paid in-person training

Work Requirements/Expectations

• Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
• Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
• Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
• Strong organizational, planning, and time management abilities
• Demonstrate empathy, patience, and a positive attitude in all customer interactions
• Capacity to manage multiple projects
• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
• Team player mentality with a focus on collective success
• Availability to schedule work during DFS Core Work Hours 
• o Monday through Friday: 6:00 am - 8:00 pm MT 
• o Saturday: 6:00 am - 12:00 pm MT
• o Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only)

Technical Requirements

• Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer.
• Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.