About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. 

About Total Benefit Solutions:

Total Benefit Solutions, an international wholesale employee benefits brokerage, full-service HR solutions provider, and third-party administrator, is currently seeking a Client Care Advocate in our Bellevue, WA Headquarters. A team of service-oriented and self-motivated individuals, we are focused on providing innovative insurance solutions to our clients, backed by an unparalleled level of support. Voted one of Washington’s 100 Best Companies to Work For seven consecutive years, Total Benefit Solutions is an exciting, fast-growing organization waiting for you to make your impact!

About the Position:

The Client Care Advocate is responsible for providing exceptional service and support to our clients by responding to inquiries via phone and email and completing their service requests in a timely manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the key responsibilities.

Key Responsibilities:

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures.
• Develop and maintain documentation related to Client Care processes, including reports, metrics, and improvement plans.
• Primary point of contact for addressing inquiries, resolving issues or complaints, and providing guidance to our clients with a focus on achieving a satisfactory outcome.
• Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination.
• Answer basic questions related to benefits.
• Collaborate with other departments and external partners to address complex inquiries and requests when necessary.
• Answer inbound phone calls, transfer phone calls, or make outbound calls.
• Participate in meetings as needed.
• Stay updated on industry standards and regulations related to US healthcare and customer service.
• Supporting and sustaining a positive work environment that fosters team performance through own work and behavior.
• Performing special tasks and assignments as needed.

Qualifications:

• Candidate must possess at least a Bachelor’s/College Degree, any field; equivalent combination of education and/or experience will be considered.
• Minimum of 1 year experience in handling calls and data entry or email support.
• 1 year of work experience specializing in US health insurance, or customer service is preferred.
• Must have or be willing and able to obtain a Life & Health insurance license in their state of residence.
• Detail-oriented with a focus on continuous improvement and problem-solving.
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion.
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels; ability to work independently and as a part of a team.
• Ability to maintain confidentiality of sensitive information.

Work Location:

This is a remote position working in the Pacific Time Zone, 8am-5pm.

Salary Transparency:

The expected salary range for this position is $24-$29 per hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Travel Requirements:

Travel may be required for special events or annual meetings, not to exceed 10%.

Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: Up to 25%Required Education: Bachelor’s degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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