DEPARTMENT OVERVIEW:
The Red Sox Security and Emergency Services Department is committed to creating a best-in-class experience for all guests entering Fenway Park. The safety of our guests is of the utmost importance. Our security and medical staff work hard to ensure a safe, welcoming, and inclusive environment for all.
POSITION OVERVIEW:
The Red Sox Security Department is seeking candidates to work in a security role for Red Sox home games and other park-wide special events (concerts, football, hockey, etc).
RESPONSIBILITIES:
- Ensure the safety and security of all people entering the premises
- Screen all guests with the use of metal detection in compliance with MLB and Red Sox policies
- Thoroughly search all bags or parcels entering the premises
- Ensure proper access control into the stadium by checking all credentials
- Provide excellent customer service by interacting with fans and guests in a friendly, polite manner.
- Be observant and proactive in identifying disruptive behavior or violations of the alcohol management policy
- Document all incidents and obtain witness information when necessary
- Respond to emergencies to provide any assistance necessary to employees or guests
- Comply with all MLB and Red Sox policies, as well as city, state, and federal laws
CHARACTERISTICS / QUALIFICATIONS:
- Prior customer service experience required
- Prior security experience preferred but not required, training will be provided
- Availability for at least 65 out of 81 Red Sox home games and 80% of concerts. Report time is two hours before first pitch for games. Concert report times vary.
- Availability for 75% of weekend home games and concerts
- Strong interpersonal and communication skills
- Must be at least 18 years of age
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
