Customer Engineer
Pacific Time
Updated on 11/9/2023

201-500 employees

Computer Software
Company Overview
CircleCI's mission is to manage change so software teams can innovate faster. We want to empower technology-driven organizations to do their best work – and make engineering teams more productive and innovative by managing change. The company operates a CI/CD platform for enterprises.
AI & Machine Learning

Company Stage

Series F

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Android Development
Google Cloud Platform
Microsoft Azure
Software Engineering
  • 3+ years working in a technical domain closely linked to the software development lifecycle
  • Fluent using and scripting *nix and working at the command line
  • Proficient working with git and hosted VCS providers (GitHub/GitLab)
  • Developed and maintained an app or two in a high-level programming language
  • Practical experience working with containers
  • Experience working directly with customers to debug common errors
  • Ability to tie business problems to technical solutions and understand technology value propositions
  • Demonstrated capacity to quickly absorb new concepts and technologies
  • Must believe that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers
  • Strong ops / infrastructure knowledge, especially networking and security
  • Great relationship building skills and a good people person
  • Outstanding written and oral communication skills
  • Work together with customers to help them setup CircleCI, both on and in their own private cloud, including any custom setup they may need
  • Partner with your Customer Success Manager to onboard and support our customers
  • Deliver education activities such as pre-prepared developer training sessions to customers early in their adoption cycle
  • Participate in quarterly business reviews and deliver early-access feature education to enrich client relationships and maintain and advance confidence in our business and platform
  • Drive, lead and deliver ad-hoc activities with strategic customers to further CircleCI adoption and customer satisfaction. These can take the form of customer office hours, 1:1 pairing sessions or attending customer’s internal engineering meetings to provide domain expertise and technical thought leadership
  • Be creative and let your resourcefulness shine in solving customer technical problems and answering customer questions
  • Act as the voice of the customer and provide customer feedback to internal product teams to contribute to moving the product forward in a way that best suits our customers
  • Work closely with the Product and Engineering teams to improve the customer experience across the whole platform
  • Become an authority on the CircleCI solution
Desired Qualifications
  • Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
  • Ability to understand and resolve networking issues that may prevent communication between different components
  • Experience managing or otherwise working with Kubernetes
  • Experience with popular web app frameworks (e.g. Rails, Django) or mobile app development (iOS, Android)
  • Experience with the Go programming language
  • Experience using and automating a major IaaS like AWS, GCP, or Azure
  • Management of autoscaling technologies (e.g. launch configurations in AWS)
  • Familiarity deploying and debugging distributed systems, especially with Hashicorp Nomad, specifically, a plus!