Responsibilities will include:

• Answering inbound calls and addressing patient questions  in a timely manner, in addition to routing calls to appropriate departments when handling patient care
• Making outbound calls as needed and during call campaigns with objectives such as appointment scheduling
• Maintain patient confidentiality and abide by HIPAA standards
• Other duties as assigned.
• This role reports to the Operations Manager.

What makes you a fit for the team:

• You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times.
• You are passionate about our mission to improve the lives and healthcare outcomes of marginalized communities.

Desired skills and experience:

• Required
• At least 2 years of experience in a customer service function within a healthcare setting
• Excellent customer service and communication skills, with the ability to quickly build trust with patients
• A flexible and positive attitude
• Ability to follow protocol for handling many different kinds of patient calls
• Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs)
• Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time
• US work authorization


• Preferred 
• Experience working in an Electronic Medical Record (EMR) system 
• Experience working with patients on Medicaid