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IT Administrator
Confirmed live in the last 24 hours
Locations
Brooklyn, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
MacOS
Management
Requirements
  • 2+ years of relevant experience in similar roles (IT Support Engineer / helpdesk in a fast paced environment, Apple Genius)
  • Expert knowledge in Mac, macOS, iOS
  • Experience in Google Workspace
  • Knowledge of endpoint management strategies with experience using different MDM and directory solutions (e.g. Addigy, Jamf)
  • Excellent track record of successful service delivery
  • Results-oriented, user-focused mindset
  • Excellent communication skills
  • Understand the basic principles of cyber security and be security conscious
  • Ability to work full-time onsite in our New York office
Responsibilities
  • Handle first level tech support for a primarily Mac environment having a large percent of remote users and within a global footprint
  • Assess employee support needs when they arrive and handle the day to day IT administrative tasks
  • Diagnose product issues on the spot, explaining situations, and provide technical support for macOS/iOS
  • Advising on solutions to get users up and running again as quickly as possible
  • Prioritize users and associated needs
  • Maintain and contribute to an internal knowledge base of technical documentation
  • Maintain the company's IT hardware asset register, monitoring and ordering stock
  • Manage relationships with third party vendors
Ava Labs

51-200 employees

Smart contracts platform for dApps
Company Overview
AVA Labs makes it simple to launch finance applications using blockchain technology–with highly scalable and efficient networks, customizable public and private blockchains, the capability to create any digital asset, and more. They are empowering people to build an open, simple, and democratic internet of finance.
Benefits
  • Competitive Compensation
  • 401(k) (non-matching)
  • Commuter Benefits
  • Comprehensive Insurance
  • Short-term/long-term Disability
  • Life Insurance
  • Additional Perks
  • Happy Hour Fridays
  • Team Activities
  • Remote-friendly Networking
  • Unlimited PTO
  • Remote Friendly
  • Volunteer Time-Off