Do you want a role that adds value and impact to the customer experience? Are you able to quickly ramp up on new technology and have impeccable communication skills? Come join our team, where you will help mold and improve the customer experience, working with key accounts.  This is an ideal role for a detail-oriented, early career professional or experienced recent college graduate who is hungry to learn and grow in a fast-paced, startup setting.

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we’re hiring for a Client Solutions Partner who will thrive in a dynamic start-up environment. 

Frontline workers are the lifeblood of our economy and we’re building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we’ve designed, built, and launched an entirely new product category – a simple, rugged, internet-enabled smart-device and all the software that runs it – and we’re disrupting the handheld radio industry for B2B clients and frontline workers across multiple industries and verticals. We’ve achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities and are expanding our operations team to support this growth!

This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days in the office, 2 days remote, and will involve approximately 30% travel.

Relay’s Client Solutions Partner will act as a liaison between our business, strategic customers and third party businesses with whom we partner to drive successful product deployments. The ideal candidate is obsessed with customer experience, believes no detail is too small, and is excited to multitask & drive simultaneous projects. You will work closely with Relay’s product team to ensure we are leveraging best practices, our partners to coordinate clear expectations and reporting, and our internal teams to drive exceptional customer outcomes. 

Responsibilities (what you’ll do):

• Lead the deployment of Relay’s indoor location mapping at strategic customer sites
• Work closely with third party technology partners to coordinate successful on-site execution of the Relay system
• Develop and iterate best practices for customer experience during both planning and execution of the system launch
• Manage deployment budgets and remittance with internal stakeholders and partners
• Work with internal teams to identify and produce meaningful reporting and analysis to support successful deployment completions
• Develop collateral and communications to support process expectations for both customers and partners
• Approximately 30% travel required

Requirements:

• Bachelor’s Degree
• Intrinsically motivated work ethic and strong organizational skills
• Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment
• Polished, professional image and excellent oral, written and interpersonal communication skills a must
• This position interacts with clients face-to-face,via phone, and electronically  on a regular basis. The ideal candidate will be experienced and comfortable speaking with large groups and executives
• Detail oriented and analytical
• Proficient in Microsoft Office Word, Excel and PowerPoint

Preferred Qualifications:

• 1+ years’ experience in the Customer Service or Customer Success arena
• Previous experience working with technology products preferred
• Experience with workplace productivity and collaboration tools like Slack, Google Workspace, etc.

About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (best work in my life).
It’s truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you’ll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment and more.
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role