Client Solutions Partner
Posted on 3/29/2023
Raleigh, NC, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's Degree
  • Intrinsically motivated work ethic and strong organizational skills
  • Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment
  • Polished, professional image and excellent oral, written and interpersonal communication skills a must
  • This position interacts with clients face-to-face,via phone, and electronically on a regular basis. The ideal candidate will be experienced and comfortable speaking with large groups and executives
  • Detail oriented and analytical
  • Proficient in Microsoft Office Word, Excel and PowerPoint
  • Lead the deployment of Relay's indoor location mapping at strategic customer sites
  • Work closely with third party technology partners to coordinate successful on-site execution of the Relay system
  • Develop and iterate best practices for customer experience during both planning and execution of the system launch
  • Manage deployment budgets and remittance with internal stakeholders and partners
  • Work with internal teams to identify and produce meaningful reporting and analysis to support successful deployment completions
  • Develop collateral and communications to support process expectations for both customers and partners
  • Approximately 30% travel required
Desired Qualifications
  • 1+ years' experience in the Customer Service or Customer Success arena
  • Previous experience working with technology products preferred
  • Experience with workplace productivity and collaboration tools like Slack, Google Workspace, etc

51-200 employees

Enterprise communication software
Company Overview
Relay is on a mission to help frontline workers by building a platform that makes them feel better, faster, and safer than ever before. Relay has designed, built, and launched an entirely new product category – a simple, rugged, internet-enabled smart-device and all the software that runs it – that is disrupting the handheld radio industry for B2B enterprise clients and non-desk workers.
  • Health, dental & vision
  • PTO
  • Paid sick leave
  • 401(k) with 3% match
  • Paid parental leave
  • Connection & wellness credit
  • Equipment & tools
  • Flexible work environment
  • Free snacks & fun times
Company Core Values
  • Committed to the mission
  • Hungry to learn and grow
  • Adaptable to change
  • Smart problem solvers
  • Empathetic and oriented to serving others