Host Nettuno

Job Description

• Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
• Adhere to company policy and procedures, as stated in the company handbook.
• Consistently offer professional, friendly and engaging service
• Interact with arriving and departing guests
• Answer the phone using company standards and etiquette
• Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
• Use the Open Table system to input bookings and track Guest progress throughout the meal service periods
• Use clear and concise communication with the assistants, servers, bartenders and the managers regarding the needs of the guests
• Escort guests to the appropriate table in the dining room
• Act as point of contact between guests and leadership
• Engage and interact with guests to create a friendly, attentive, and memorable dining experience
• Tailor guest experience
• Be familiar with all menu items and aspects and services of the property
• Assist in cleaning, clearing and setting tables
• Maintain cleanliness of the restaurant
• Be familiar with all food outlets and amenities within the property
• May assist with inventory and requisition forms
• Be knowledgeable of general city information as well as hotel history
• Be an ambassador for the department, the property and the brand
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications

• Must have excellent communication skills and be very organized

• Must have legible penmanship
• Must have calm and warm manner
• Must be able to work under pressure and unsupervised
• Able to work flexible hours, weekends, and holidays