Telecom Technician 3

Job Description

Position: Telecom Technician III

Location: Ashburn, VA 20147

Duration: 6+ Months - Hire

Job description

Manage and facilitate both appropriate day to day functions of the NOC and maintain and triage outage and simplex MSI’s. This includes ensuring that all incident, problems and standard service requests are answered, resolved, and/or escalated in accordance with service level commitments.

Skills Required:

• Review NOC Specialist trouble tickets to ensure proper creation and updates.

• Inform Specialist of all NOC processes & Procedures and the source and location of information.

• Ability to lead others and make good clear decisions in critical situations.

• Willing to work to advance others under your supervision. Ability to communicate with other groups and management teams.

• Ability to work unsupervised and establish priorities and team guidance and goals

• Ability to run outage bridges and provide clear direction to resolution.

• Provide good customer service etiquette and the ability to deal effectively with customers, vendors, peers and management.

• A strong dedication to quality customer service.

• Ability to provide troubleshooting skills and knowledge to lead the team.

• Professional communication skills, both written and oral.

• Ability to work in a team environment, strong interpersonal skills.

• Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction.

• Able to effectively work in a 24x7 environment.

Education Required:

Associates degree required, Bachelor’s degree preferred

Associate's degree in telecommunications or related field or equivalent training/educating required. 5-7 years’ experience required. Ability to think critically and work independently. Ability to communicate complex issues to Specialist and management. Demonstrate excellent customer service through all forms of communication.

Qualifications

Additional Information

Syed Mohammad Asif

408-775-7468